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  1. W

    Extremely low bitrate on music channels over Sling

    Is Dish throttling the bitrate on music channels? I seem to max out at around 112kbps on the CD music and SiriusXM stations and it usually just sounds like compressed garbage. When I switch to watching video, the bitrate jumps up into the 2800+ range. Since my internet connection is obviously...
  2. W

    Dish just lost a customer

    Well I just tried to redeem the promo code online with the chat representative (who I discovered was located in the Phillipines) and they said the promo code from the letter I received was not availalble in their system. Looks like I'm probably going to have to pick up the phone.
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    Dish just lost a customer

    Latest update - The more experienced installer came out yesterday and fixed all the issues we had with the crowded utility box that wouldn't close, and the cable she dropped from the ceiling in the garage. He said it was actually a very easy fix, and just chalked it up to the first installer...
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    Dish just lost a customer

    Did you actually read the entire thread? Because everyone said what I was offered was the best deal I could get, and I should have just taken it. So why exactly would you say I was being difficult? I've worked in multiple call centers as both a CSR and Tech Support, so I understand the...
  5. W

    Dish just lost a customer

    So I just got off the phone with the installation company, they're sending a "more experienced" installer out on Friday to see what can be done. He said the original installer had called him about the awkward ceiling drop because the wall was a "fire break" and she couldn't run the cabling the...
  6. W

    Dish just lost a customer

    Hmmm... I answered with the "No time to take the survey" option, which was probably 0. I don't remember now. The stupid robo-dialer kept calling us and I just wanted it to stop, and it was before I'd noticed the panel outside. Now I'm thinking I need to go inspect the rest of her work.
  7. W

    Dish just lost a customer

    My wife is 36 weeks pregnant and let's just say her brain isn't firing on all cylinders. Plus the installer was a girl and freshly out of the army, so I think my wife was probably trying to be extra nice to her.
  8. W

    Dish just lost a customer

    So now for the latest update. I wasn't home for the install, so my wife was in charge. A couple things I noticed with the install that I'm not too pleased about. First, the way she (the installer was a girl) ran the line into my "man cave" is a bit strange, and also possibly a code violation...
  9. W

    Dish just lost a customer

    Just wanted to update this thread with the latest developments. The installer is coming out this afternoon to set up the new house with a Hopper and 2 Joeys. Yesterday I got a letter from Dish asking me to reconsider cancelling my service and offering me a bunch of freebies (mostly...
  10. W

    Dish just lost a customer

    Now when you see people post about getting deals like that, maybe you can understand why I thought I could do better than the $50 deal. I just talked to a friend who was quoted almost $200 just to have a second VIP receiver installed, so I guess it's just luck of the draw. On a side note, I just...
  11. W

    Dish just lost a customer

    I contacted him. After a night of watching OTA programming I decided I'd made a poor choice and asked for some assistance getting this thing back on the rails.
  12. W

    Dish just lost a customer

    LOL, I totally read that H/J as "Hand Job" at first... I'm currently trying to work this out with one of the DIRT members, thanks for the feedback everyone.
  13. W

    Dish just lost a customer

    I've been paying them about $85 a month for several years. I'm not sure where that lands me in the grand scheme of things, but I doubt it's a "below average bill." As far as the "New Account" comment goes, how would they treat it if I'd kept the service at my current place, and added new...
  14. W

    Dish just lost a customer

    Yeah, it's not really even about the money, it's just the principle. I don't understand companies that treat new customers better than the ones that have been loyal for years. When I worked customer service (cellular) way back in the day, they always told us that it costs 5x as much to get a...
  15. W

    Dish just lost a customer

    Haha, I actually thought about that option too! I wonder how long your account has to be inactive before they consider you a new customer again. Anyone know?
  16. W

    Dish just lost a customer

    This was kind of my plan, but it might not work. My wife's name and number were listed on the old account as secondaries. I could understand the "Hey take the $50 deal, it's the best offer you'll get" comments if I was just trying to upgrade my equipment at my current residence. But this is a...
  17. W

    Dish just lost a customer

    I just bought a new house and was pretty excited about getting a new Dish setup there, with a Hopper and a couple Joeys. I'm pretty fed up with my current hardware setup of a 612 and 622. They both have been returned multiple times due to drives/fans dying, which is huge hassle, and my 622 just...
  18. W

    ViP 612 has started recording seriously old episodes?

    It seems to have stopped finally. What a pain in the butt!
  19. W

    ViP 612 has started recording seriously old episodes?

    Yeah, most of the repeat programs have the correct description and original air date, but I already knew that wasn't what the DVR used to determine if it was a "new" episode.
  20. W

    ViP 612 has started recording seriously old episodes?

    I've had the occasional old program picked up because of inaccurate/missing program guide information, but this is orders of magnitude worse. It's not just one timer, it's basically all of them (we have about 50 timers). To make matters worse, it keeps recording multiples of the same old...
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    ViP 612 has started recording seriously old episodes?

    For the last week or so my DVR has been filling up with old episodes of almost every program I've got a timer on. I rebooted it and nothing has changed. Last night I went through and "skipped" about 10 episodes of Pawn Stars and verified everything that was on the schedule for today was a new...
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