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Thanks for the commecnts fellas. I guess I'll have to deal with it.

Thanks for the replies! Jimbo, the software version is 0x368. In response to the DSL filter, I have tried a couple of different filters to no avail so I doubt it's the filter.

As of 11/28 the caller ID stopped working. I have tried resetting the receiver, deleting all the calls, pretty much everything I can think of. This happened once before but it miracuously just started working again. I have also tried the phone line with and without Verizon's DSL filter...

Just to add to the discussion. I had a HR20 100 installed today that was getting the before mentioned symptoms. Fortunately he had another reciever in his truck and when he swapped them all was perfect. Placed the defective unit in the box and wrote "DOA" on the outside and was out the door.