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They have done that several times.

AM21 - HR24 to HR44 Having an issue with the CSRs at Directv.... surprise surprise No one can tell me for sure the differences between the two allowing the AM21 to work. I had an HR21 working with the AM21 and the NFL ticket - stand alone One of the CSRs suggested going back to a...

So to give you a few more details 1. The AM21 was working with the Genie I have now until they changed something with my authorization, so the unit does work with it 2. Once they figured out how to restore my NFL Ticket only configuration it stopped working and I get a 750 error 3. I am able to...

I have been on the phone countless times with "tech support" and all of them have me do the same thing over. It worked when they had my receiver authorized differently but now they come back with since you only have the NFL ticket and no base package it won't work. Do you think otherwise?

Cool thanks, I guess EBay is probably the best place?

Here is the thing, I am a stand alone NFL ticket customer and this year when I called in to get the NFL ticket working because its a hassle every year they offered me a Geni. The Geni won't work with an AM21 unless you have a base package. The HR* models work with the AM21 if the receiver is...

Another quick question which is the latest model for the HR21....the 700?

Anyone know where I can buy an HR21 Any help would be appreciated.

So the Apps don't work either so it has to be something with they have my DVR setup in their system

Yes I have HD.

I don't think they are that smart.

I have had it since 2000. So the DVR is active, the ticket works I pay a monthly fee for the DVR and I can record with it. It worked before they changed something last Saturday so it has to be something on their end just don't know what it is.

I know but I am wondering if there is what service needs to be selected so that the DVR can be authorized with it. Does activating the AM21 require a a certain package? The customer service reps told me your receiver just simply needs to be active. It is.

Does anyone know what services are required for the AM21 to work on a Genie? I am a stand alone NFL Ticket customer and the AM21 was working until they changed something on my account and now I get a "750" error. Any help would be appreciated. Thanks

I also have a 722 and the HR22 does not even compare. I just got the HR22 at the beginning of September so I would assume the software is pretty up to date. Very disappointed, I would not have a DVR if my 722 worked like this. Its just pathetic. I have the superfan and when I go to the...

I have the HR22, I had to buy the external box to receive my over the air locals. I don't have the network cable hooked up so that wouldn't be an issue. Looks like I will have to give Direc TV a call.

I can't believe how crappy the supposedly top of the line DVR sucks. I got the new one for this years NFL season and I also record others shows with it but it plain blows. First thing is the response time is terrible. Sometimes I am not even sure it got the request then I wait an actual...