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  1. S

    Trouble with HD

    I suspect that something was not set up correctly on thier end. It took the knowledgable person just about a minute to spot and correct the problem.
  2. S

    Trouble with HD

    Thank you for all your help. We finally got it to work after calling tech support and demanding to speak with a supervisor when it was obvious they were clueless. It was the third supervisor that finally fixed whatever was wrong.
  3. S

    Trouble with HD

    Thank you all for your help. Yes, she is trying 391 393 397 and 399. She just gets the message "channel not purchased." We have reset the reciever with the red button several times now and resent the authorization. Even the people on the phone at DirecTV don't know what's wrong.
  4. S

    Trouble with HD

    The customer service reps have said that thier system shows that she has the HD feeds active on her account. They have resent the authorization themselves, and I have too now that I have the link (thank you!). Local channels are not available here, so she has the national feeds (west).
  5. S

    Trouble with HD

    My mother-in-law has recently upgraded to HD from DirecTV. She gets all of the HD channels except the major networks (NBC, CBS, etc.). She ordered them in HD, but only gets them in SD. She and I have both called customer service many times, and they just keep saying that they don't know...
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