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    VOOM Installations

    PS --- Joe followed all of this up with a personal phone call on Friday evening just to make certain (again) that everything was done to my satisfaction. Kudos to Joe!!! I told him that he has a fabulous reputation on this forum and it is truly well-deserved. Good luck on all of your installs...
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    VOOM Installations

    UPDATE: Joe, Wilt and Kenya really stepped up in conjunction with Lori Hinchman from Cablevision/VOOM --- Garrett a young installer with a very professional attitude showed up on Friday (after some much heated discussion that morning with his company and Installs, Inc wanted to reschedule my...
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    VOOM Installations

    If you are going to go ahead and go with Emerald Coast (out of Gulfbreeze, FL), you might want to definately mention this to them. It would be a really strong sign to send these guys by calling them up and saying, "Hey the entire national Voom satellite community knows about the fiasco that...
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    VOOM Installations

    And a stable minded installer. :D
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    VOOM Installations

    I love the concept of Voom & I am really excited about getting the service --- You say they read the forums --- Hmmmmmm.... Just waiting to see if they will provide me a nice Voom shirt and hat and maybe a months credit for my problems thusfar! --- This would be a really nice gesture and they...
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    VOOM Installations

    Installs, Inc. has been tremendously supportive of this issue. I have received more callbacks today from very concerned & supportive employees at Installs, Inc. than I can count. They are truly a class act organization and they actually mentioned a post in their conversation with me, so maybe...
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    VOOM Installations

    Good news -- They got it scheduled with another group out of LA. I spoke in length with this contractor and he seemed to understand my issues and was even briefed as to the problems I had experienced today by Installs, Inc. They are supposedly shipping out a brand new unit to him overnight today...
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    VOOM Installations

    Update: Received a call from Joe Harkins of Installs, Inc & Lori H. on speakerphone this afternoon. They informed me that it could be rescheduled with the same cotractor "Emerald Coast" or we could delay it a couple days and have it done by an entirely different company. I opted to have it done...
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    VOOM Installations

    Lori was absolutely fabulous!!! She was actually contacted by Wilt on this issue. She called me and apologized profusely for the level of service that had received this morning. She told me that this would be escalated and a new unit would be overnighted to their most reputable installer in the...
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    VOOM Installations

    Thanks --- Left a message for her to contact me back. Appreciate the support and the information, guys! Andy
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    VOOM Installations

    Email back from Wilt on this issue: Okay, let's see what I can stir up. All I can do right now is, both, apologize and be embarrassed--but it won't stop there. Wilt
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    VOOM Installations

    Just emailed them both with the details. Are they pretty good and responsive about issues??? Thanks!!! Andy ;)
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    VOOM Installations

    I keep getting the run around with Voom, Installs Inc (if I get transferred there one more time I am going to scream) --- Does anyone have a direct # to contact someone in charge that mind help? No one knows when or how or who is going to complete this installation for me. Sounds promising...
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    VOOM Installations

    Horror Installation Story Today --- Please Read! I was rescheduled by Emerald Coast to Wednesday between 8-12 for an installation. Near 9:30am these two guys in an old S-10 pull up to my house and inform me that they are here to do my install for Voom. After a few minutes of chit-chat and...
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    VOOM Installations

    Another reschedule for installation? Is this common? I was originally scheduled for last Friday and then was told a while back that it would be today. After calling into Emerald Coast today, I was told that it would have to be rescheduled since UPS did not ship the install boxes on time (of...
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    VOOM Installations

    Emerald Coast Broadband is my installer? My install is Monday! Hello everyone. I just got my email a couple days ago from Installs.com stating that my installation would be handled by: Company: Emerald Coast Broadband Communications Phone Number: (800) 995-5670 E-mail Address...