2021 Dish Prices (3 Viewers)

dweber

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So today I called the Dish Loyalty Department at 888-496-1260.
After 9 minutes I got to a Dish Specialist in Colorado. He thanked me for being a Dish Preferred Customer for 20 years and one month. He knew that a Hopper3 that is owned should only be charged $5 instead of $15. However the computer would not let him change the cost. He put me on a 3 minute hold while he consulted with higher ups. He submitted an Accounting Query Form to try and resolve the problem. They feel that the problem is that the computer does not work correctly for customers with 2 Hopper3 receivers. He gave me a Ticket # 4578247. He thinks it may take a week or two to resolve. So I will wait and see. Currently my total Dish bill is $153.98 but my 2 year Preferred Customer Offer is up in 2 months. I will then have to renew for another 2 years. But I really like Dish and I don’t plan to leave.


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I received my Visa bill and Autopay billed me $153.15. That is a $0.83 reduction in my bill. So I again called the Dish Loyalty Department at 888-496-1260. After 10 minutes on hold I got to a Dish Specialist in Nebraska. She thanked me for being a Dish Customer for 20 years 2 months and 13 days. I gave her my old Ticket and she went through all the notes. She said I had a total credit of $20.32 for the February 5 through March 15 cycle but she could not tell me how that was broken down since my bill was only $0.83 cheaper instead of $10 cheaper. She reached out to her Help Desk and they said the second Hopper 3 receiver should be $10. I said that the Dish web site shows a purchased Hopper 3 should be $5. She then said she would submit another Accounting Query Form and gave me a new Ticket # 4666010. So we wait and see what happens.
 

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crodrules

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I received my Visa bill and Autopay billed me $153.15. That is a $0.83 reduction in my bill. So I again called the Dish Loyalty Department at 888-496-1260. After 10 minutes on hold I got to a Dish Specialist in Nebraska. She thanked me for being a Dish Customer for 20 years 2 months and 13 days. I gave her my old Ticket and she went through all the notes. She said I had a total credit of $20.32 for the February 5 through March 15 cycle but she could not tell me how that was broken down since my bill was only $0.83 cheaper instead of $10 cheaper. She reached out to her Help Desk and they said the second Hopper 3 receiver should be $10. I said that the Dish web site shows a purchased Hopper 3 should be $5. She then said she would submit another Accounting Query Form and gave me a new Ticket # 4666010. So we wait and see what happens.
For one thing, your second Hopper 3 is still listed under Equipment instead of Add-ons. So, that part is completely wrong if it is listed in their system as Purchased.
 
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crodrules

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I wonder when they will actually get around to fixing that web page. As of the time I posted this link...
...it has not been updated. The fine print at the bottom also still implies that locals are not included in either Welcome Pack or the Locals Only core package. :eeek
Dish finally got around to updating their web page. The new wording is still not exactly clear. The paragraph at the top of the page where they talk about the equipment fee changes looks like it has not been changed at all, only the wording directly above the drop-down list was changed:
"In addition to the core package changes, if you own your equipment, you will see a new, lower service fee ("Access for Add'l TV") for access on those TVs. Select your receiver below to see your updated service fee starting in 2021."

This new wording still does not make it clear that the new fees only apply to additional receivers. (In other words, there is still nothing stating that you will not see a lower fee if the purchased receiver is your first receiver. In fact, it still reads quite the opposite.)

In addition, there is now a new note at the bottom of the page, in the fine print:
"Other fees may apply, including DVR access."

There is no asterisk or anything to specify that this statement specifically applies to the above statement about equipment fees. There is also no listing of how much the "DVR access" fee is supposed to be, or whether it varies depending on whether or not your equipment is purchased, which is precisely the exact question that we have been asking in this thread. In fact, this statement may even muddy the water even further, since the reworded statement above the drop-down list still makes it sound like the "access fee" is synonymous with the "service fee." Those terms are used interchangeably in that statement.

The new note in the fine print is directly below the note about package prices not including the $12 locals, which is directly below a note about the Welcome Pack. Neither of those notes has been reworded to clarify that Welcome Pack actually does include locals. :(
 
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dweber

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For one thing, your second Hopper 3 is still listed under Equipment instead of Add-ons. So, that part is completely wrong if it is listed in their system as Purchased.

My second Hopper3 shows up as purchased on their website.

HOPPER3 Receiver ON -Less Detail Internet ConnectedReceiver # R1 ••••••765 Smart Card # S1 ••••••398 Family Hopper3 Ownership Purchased Activation Date 02/05/21

I don’t understand why the activation date shows up as 2/05/21 since it has been activated since 2017.


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charlesrshell

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Received my DISH bill today. Still shows $15.00 for both Hopper 3s. Called the Loyalty department and she summitted another work ticket. Also got another $20 credit and five free movie rental certificates. Still some hope they are working on the purchased Hopper 3 $5.00 service fee. Time will tell.
 

crodrules

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I received my Visa bill and Autopay billed me $153.15. That is a $0.83 reduction in my bill. So I again called the Dish Loyalty Department at 888-496-1260. After 10 minutes on hold I got to a Dish Specialist in Nebraska. She thanked me for being a Dish Customer for 20 years 2 months and 13 days. I gave her my old Ticket and she went through all the notes. She said I had a total credit of $20.32 for the February 5 through March 15 cycle but she could not tell me how that was broken down since my bill was only $0.83 cheaper instead of $10 cheaper. She reached out to her Help Desk and they said the second Hopper 3 receiver should be $10. I said that the Dish web site shows a purchased Hopper 3 should be $5. She then said she would submit another Accounting Query Form and gave me a new Ticket # 4666010. So we wait and see what happens.
By the way, what's up with your Dish Protect Gold only being $9.99 per month? That is how much my bill shows for Dish Protect Silver. When I log into my mydish account and select the Dish Protect section, it shows that Dish Protect Gold is normally $12.99 per month. So, it looks like you are getting another $3 savings on your Dish Protect plan (perhaps as part of your two year price guarantee?) that you either were not aware of, or had forgotten about.
 

dweber

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The offer I have is that seniors get Dish Protect Gold which includes Webroot and EZShield and 2 certificates for free movies for the normal Dish Protect Silver cost of $9.99 per month. This was announced at Team Summit.
For me the $9.99 cost of Dish Protect Gold is worth it since it provides identity protection, antivirus, 2 free movies, and protection for my 2 Hopper3 and Joey 3 receivers along with protection for my DPH42 switch and Dish LNB’s.
 

crodrules

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The offer I have is that seniors get Dish Protect Gold which includes Webroot and EZShield and 2 certificates for free movies for the normal Dish Protect Silver cost of $9.99 per month. This was announced at Team Summit.
For me the $9.99 cost of Dish Protect Gold is worth it since it provides identity protection, antivirus, 2 free movies, and protection for my 2 Hopper3 and Joey 3 receivers along with protection for my DPH42 switch and Dish LNB’s.
The free movies part must be for seniors only. There is no mention of that on the mydish page about Dish Protect when I click the link to find out more: https://my.dish.com/dish-protect
 
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SandFarmer

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"Got the bad news today . . .

Where are these discounts that have been talked about? Plus I guess there's a 55 and over discount? We've qualified for that for years and never got it. Also there was a Chart for Loyalty Pricing on the packages. I grabbed it and can't find it. If anyone can direct me to it, I'd be most appreciative.
  • Customer since 1994/5
  • 2 Hopper 3's:
    1 Shown as Leased
    1 Shown as Owned
  • Showing Top 250 and I switched to Top 200 as I just found in the notes from the Install Plan from Hell.
  • 55 and Over Discount Never mentioned or Offered.
  • Pricing started at $98 a month and last year when I called I was told that rates went up a little and that I would be paying $103. It's been $113. I called once and was told nothing could be done about it.
  • Also, the final contract and Installed where in May when I had to commit to Two Years to get the Phone Rep from Hell to activate the Leased Hopper so that the Installer, Field Super and Trainer could leave. The deal and authorization was negotiated in Feb though. But I never got that Two Year commitment guarantee. Our rates crept up over time and I had renegotiate the next Feb, not Two Years from May.
There's a ton more, but . . .

Haven't called yet. Wanted to hear what you guys had to say and I'm waiting for the Xanax to kick in. Also I have many phone numbers listed from the people in Retention that helped me before that they gave me when I ask for them. Is that something that is advisable?

Any assistance will be greatly appreciated.

Thank you . . .
. . . sf

Screen Shot 2021-03-01 at 1.24.11 PM.png
 
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crodrules

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Also there was a Chart for Loyalty Pricing on the packages. I grabbed it and can't find it. If anyone can direct me to it, I'd be most appreciative.
Here is a link: https://www.dish.com/downloads/legal/Existing-Customer-2-Years.pdf

Pricing started at $98 a month and last year when I called I was told that rates went up a little and that I would be paying $103. It's been $113. I called once and was told nothing could be done about it.
Unfortunately, that is the standard line that I have gotten from Dish (even from multiple Senior Resolution Specialists) for the last couple of months after Dish overcharged me. Dish does not seem to be able to issue any more credits, nor can they do anything about any billing issues, even after specific links to pages on their website are pointed out to them. At this point, you can save more time, money, and aggravation by repeatedly banging your head against a brick wall, than you can ever hope to accomplish by actually calling Dish.
 

SandFarmer

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YES! That's the document. I was looking for a screen shot. Thank You so very much!

Yeh, when I brought up the 2 Year Contract, the conversation got changed. Just like when I set up the initial installation. I checked that all was in place and OK. Yes all good, every month until the weather would allow the outside work. When making the installation appointment the information was still there, no problem, appt made. The info just happened to disappear when the second H3 needed to be activated. There was a lot of yelling between the Field Supervisor and the Rep, until I took the phone. I had it active in 10 minutes. But had to agree to a 2-year Contract, it too seems to have disappeared due to my rates moving. What a nightmare!

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crodrules

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YES! That's the document. I was looking for a screen shot. Thank You so very much!

Yeh, when I brought up the 2 Year Contract, the conversation got changed. Just like when I set up the initial installation. I checked that all was in place and OK. Yes all good, every month until the weather would allow the outside work. When making the installation appointment the information was still there, no problem, appt made. The info just happened to disappear when the second H3 needed to be activated. There was a lot of yelling between the Field Supervisor and the Rep, until I took the phone. I had it active in 10 minutes. But had to agree to a 2-year Contract, it too seems to have disappeared due to my rates moving. What a nightmare!

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That sounds a little bit like my experience. I had my "free" upgrade negotiated with the Loyalty Department. Everything was all set, no problem. Then, as soon as my system was installed, there was a huge upcharge in the balance on my bill, due to the one-time fees for this supposedly free upgrade. After I repeatedly called to complain and have the issue escalated, there was still nothing they could do to remove those charges, not even after I returned the equipment to them. The one good thing that came out of it was that they let me out of my two-year contract. So, I am still free to close my account at any time with no penalty. The bad part is that I no longer qualify for any discounts of any kind, though. The exception seems to be Dish Protect Silver. That still shows up on my bill as a $0.00 one-month promo add-on, even after I cancelled it to avoid being charged for it when my original one-month free promo ran out.
 

SandFarmer

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I kept the Silver Protection Plan to show them I'd play ball. Looks like it's in the over 55 package. And it's worked so far. I got the last deal buy calling up to cancel. I got what I wanted by totally blowing the Rep away with info she didn't have, that she should have had, and logical conclusions based on the years of d¡sh's programs and actions that govern human acceptance of a concept.

Basically, decades of "one box, one TV" does not easily translate to "one box, many TVs on the user side". They conditioned us at our cost. She said, "OK, sure." Four months later the lies and fabrications happened at the last second when we called to activate the leased box that was all installed and everything was done. Then the games began.

I've used their little calculator to try to get an idea of what kind of fight I might be in. You can see there are no discounts as stated in the 2021 pricing. We'll see . . .

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SandFarmer

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They are also reducing equipment fees. "In addition to the core package changes, we also will be removing receiver fees on equipment you've purchased and own, if any. If you own your equipment, you will see a new, lower service fee for access on those TVs" Hopper is $10 less...

Not on my new bill. There are no discounts on the owned equipment. Just all the raised pricing. I have to call and this will give me a good excuse to do so. Also how $10 less. Their calculator only takes off $5.

I keep forgetting to ask. I want to make sure what happens when you drop locals. I know you lose PATA, we never use it and Auto-Hop, we watch mostly almost live. BUT do we lose the Locals Listings in the Guide and ability to Record? I think I knew at one time, but since I never planned on getting rid of locals it's not something I retained. These days, there's so much more I need the space for . . .
 
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TheKrell

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I keep forgetting to ask. I want to make sure what happens when you drop locals. I know you lose PATA, we never use it and Auto-Hop, we watch mostly almost live. BUT do we lose the Locals Listings in the Guide and ability to Record?
What's PATA? Prime Time AnyTime? If you drop your locals, you will lose PTAT. But you will not lose (most of) the locals listings, and you will still have autohop, assuming you leave PTAT on. Without satellite locals, PTAT will not record anything despite it being on. I have it on solely for autohop.

When does autohop start working for NBC?
 
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NYDutch

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Not on my new bill. There are no discounts on the owned equipment. Just all the raised pricing. I have to call and this will give me a good excuse to do so. Also how $10 less. Their calculator only takes off $5.

I keep forgetting to ask. I want to make sure what happens when you drop locals. I know you lose PATA, we never use it and Auto-Hop, we watch mostly almost live. BUT do we lose the Locals Listings in the Guide and ability to Record? I think I knew at one time, but since I never planned on getting rid of locals it's not something I retained. These days, there's so much more I need the space for . . .
Our second owned H2 dropped to $5 with the first owned H2 remaining at a grandfathered $12. Our Joey also dropped to $5. I didn't have to make any calls, it showed up on the bill that way...
 

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