After 3 years with Dish Network, I finally received a replacement VIP 622 Dual Tuner (1 Viewer)

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rshef

New Member
Sep 25, 2007
3
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Over those 3 years, I've called Tech Support/Customer Service to complain about several issues. Each time, I was made to believe it was a known issue that could not be resolved with a new receiver. So, after years of problems, in addition to my claim that the receiver is dead, they finally sent me a replacement VIP 622 today. After installing it, everything works perfectly. No more issues. All along, I have been using a defective receiver.

My point is, their tech support is a load of crap. I'm guessing their tech responders are instructed to never replace the equipment until it goes completely dead. Here were the major issues I experienced over the past 3 years:

Issue 1) Closed Caption not working properly. Jumbled letters and at 5-10 seconds behind.
Answer from Dish Network: This is a known issue and happens on all our receivers.
Issue 2) Slingbox remote control not working with Dish Network.
Answer from Dish Network: Not our fault. It is Slingbox's problem.
Issue 3) VIP 622 re-boots once or twice per day by itself (not the scheduled update).
Answer from Dish Network: This has been happening off and on with most receivers. Will have a software update soon to fix this.
Issue 4) Info Window appears various times each time I turn on television.
Answer from Dish Network rep visiting my home: This has been occurring since our last software update. We're working on it.
 
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Bob Haller

Supporting Founder
Supporting Founder
Sep 11, 2003
25,124
4,060
pittsburgh pa
Over those 3 years, I've called Tech Support/Customer Service to complain about several issues. Each time, I was made to believe it was a known issue that could not be resolved with a new receiver. So, after years of problems, in addition to my claim that the receiver is dead, they finally sent me a replacement VIP 622 today. After installing it, everything works perfectly. No more issues. All along, I have been using a defective receiver.

My point is, their tech support is a load of crap. I'm guessing their tech responders are instructed to never replace the equipment until it goes completely dead. Here were the major issues I experienced over the past 3 years:


Issue 4) Info Window appears various times each time I turn on television.
Answer from Dish Network rep visiting my home: This has been occurring since our last software update. We're working on it.

Last nights tech chat mentioned the info pop up, and suggested changing the remote address, I suggest you watch a chat replay......
 

rshef

New Member
Sep 25, 2007
3
0
I guess I'm not as versed in searching this forum as you are. Where would I go to see these archived chats?
 

Frank Jr.

Beati pacifici 5:9
Supporting Founder
Apr 8, 2004
13,465
1,856
Columbia S.C.
The replay of the Charlie Chats are on channel 101. Look through the Guide on your TV for a repeat. With that said all the problems you have experienced most of us have. I am glad a new receiver cured those issues for you. A CSR should have informed you about changing your remote address. There were issues with that info screen popping up for no reason but at least with my receivers it has been fixed with an update. You may want to visit the DishNetwork Technical Discussions Forum here and browse through those threads. Welcome to SatelliteGuys.US btw.:)
 
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Frank Jr.

Beati pacifici 5:9
Supporting Founder
Apr 8, 2004
13,465
1,856
Columbia S.C.
One thing while you are still here I strongly recommend that you lock your receiver(s) with a pass code to prevent a neighbor from accidentally ordering PPV movies on your boxes with their remotes.
 
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