Ok. I can't be the only one experiencing this. Any advice would be great, because at this point I'm ready to drop DISH altogether.
About a month ago, I noticed on my 722 receiver, that after an automatic update one night, the next day all of my On Demand titles were gone, but the space they were taking on hard drive was still utilized. I was told to wait until after the next nightly update to see if they appeared again as maybe it was a system glitch that would correct itself. I gave it a day or two before trying more On Demand titles and sure enough the next day...gone!
I came here for help and through the awesome DIRT team, they upgraded my to a Hopper, SuperJoey, Joey set up in my home. Since my equipment was becoming obselete, we thought maybe it's age was part of the cause.
So my Hopper system was installed and going ok for the first couple weeks, I had about 18 or so titles in the On Demand folder and a couple nights ago, the same thing happened after the 1:30 update. Yep... they were all gone, but I have same amount if DVR space remaining. No space was gained. Yes, these were all free events with well over 20 days viewing time left so there's no reason for them to just keep disappearing.
Checked the "deleted items" folder as well and nothing.
Called Dish technical support who went through the usual Kindergarten steps of resetting receiver, unplugging and all that to no avail....
This may not seem like a big deal to some, but On Demand is the way I prefer watching movies/shows (commercial free, picture looks less compressed, etc) and I'm all but afraid to use it now out of fear that eventually, after the nightly updates I'll keep losing them but gaining no DVR Space, so eventually I have a full hard drive of phantom on demand events that are no where to be found.
Is anyone else experiencing this and as fed up with it as I am? I'm about ready to pay the EFT and give Direct a try!
Help!
About a month ago, I noticed on my 722 receiver, that after an automatic update one night, the next day all of my On Demand titles were gone, but the space they were taking on hard drive was still utilized. I was told to wait until after the next nightly update to see if they appeared again as maybe it was a system glitch that would correct itself. I gave it a day or two before trying more On Demand titles and sure enough the next day...gone!
I came here for help and through the awesome DIRT team, they upgraded my to a Hopper, SuperJoey, Joey set up in my home. Since my equipment was becoming obselete, we thought maybe it's age was part of the cause.
So my Hopper system was installed and going ok for the first couple weeks, I had about 18 or so titles in the On Demand folder and a couple nights ago, the same thing happened after the 1:30 update. Yep... they were all gone, but I have same amount if DVR space remaining. No space was gained. Yes, these were all free events with well over 20 days viewing time left so there's no reason for them to just keep disappearing.
Checked the "deleted items" folder as well and nothing.
Called Dish technical support who went through the usual Kindergarten steps of resetting receiver, unplugging and all that to no avail....
This may not seem like a big deal to some, but On Demand is the way I prefer watching movies/shows (commercial free, picture looks less compressed, etc) and I'm all but afraid to use it now out of fear that eventually, after the nightly updates I'll keep losing them but gaining no DVR Space, so eventually I have a full hard drive of phantom on demand events that are no where to be found.
Is anyone else experiencing this and as fed up with it as I am? I'm about ready to pay the EFT and give Direct a try!
Help!
