I'm so frustrated my head may explode. I have HWS, super joey and joey. Worked great for 2 years then the hard drive failed. Dish sent new hopper Feb 2017 and it was defective. Sent tech, he confirmed was bad and installed new hopper. It had carbon ui and I'm OK with that. Had some issues and per Dish rep it was a known issue and software update will correct. April 2nd roofer removed dish and next day Dish tech was out remounted on roof and like usual, wants to "fix" everything. Usually I decline, but said have at it. He replaced dish, dicked with cables and converted to Hybrid twin even though I don't need it. I became more frustrated with the constant problems and called dish. Again I was told known issue, wait for software. May 14th new software came in and still fffff'd up. June 11th I went nuts again and called dish. They still say known issue, but sent tech out anyway. Guy came out June 13th & said signal is great and replaced HWS. Looked like all was well that day and June 14th 2:31 AM it looks like another software update came in. I think it showed U234 without a date after the guy installed the new HWS, but now it shows U234 with the June 14th date. June 18 we went to watch some recordings and once again, we have multiple recordings of what should be a single event and get nothing but a black screen. Does Dish offer a system that works? Am I the only one having problems? With the known issues BS from the service rep I would think not.