Bizarre Tech Visit

[ZELLIS]

This month I experienced complete signal loss so I requested a tech visit. I had just cancelled Dish Protect that Dish required me to have during a one month period in May for swapping Joey2 for a Joey4. I kept Dish Protect for almost two months. Phone Tech reinstated one month free of Dish Protect to cover the upcoming signal loss tech visit.
Tech arrived on 7.24 and immediately said the tree branches needed to come down. After taking down tree branches and the backyard now looking like a war zone, I STILL had complete signal loss. Satellite dish was originally attached to side of deck. Tech said he'd move it to a pole 5 feet over to get a clear signal but would cost $50. I told him I had complete signal loss and purpose of tech visit was to remedy the situation. He moved the dish to pole and told me to put my credit card info, including CVV number into his phone and sign it with my finger, which I did. Tech also had me sign a DISH Service Agreement electronically. I asked him why I was being charged $50 if I had dish protect. My understanding was if the dish needs to be moved to improve signal, and you have Dish Protect, the standard technician visit should be free. The tech immediately got defensive and said he would move it back where it was if I didn't pay and showed me on his phone that I did NOT have Dish Protect. I got on my computer and signed into my Dish account but couldn't find the page that showed I indeed had Dish Protect. With the dish moved 5 feet, my signal returned to acceptable levels, he then left my home.

Twenty minutes later I received a phone call from the tech. He told me that during my tech visit he mistakenly had his last customer's account on his phone so my credit card info, $50 charge, and my signature was now on his last customer's account. That's also why it said I did NOT have Dish Protect...It wasn't my account!

He said he would refund my $50 cc charge from other customer's account but said he was "locked out" of MY account so he could NOT recharge me another $50. The tech asked if he could come by next time he was in the area to collect but couldn't take cash or credit card but since it was "HIS POLE and TOOLS he used to fix MY signal loss" I would NEED to reimburse him. I don't know what this even means!! The whole experience was unsettling and concerning.
I'm not sure which Dish Network department to talk to. Tech support I guess?

 

[telstar_1]

Should have used a dealer. If dish hasn't run them all out of business yet. Knowing them, they have their hired techs on the hook personally for stuff

 

[Jim S.]

Should have used a dealer. If dish hasn't run them all out of business yet. Knowing them, they have their hired techs on the hook personally for stuff

I had a dealer put a dish where trees grew into the LOS in just a few years. Then when they moved it, they planted the pole so shallow that it moves every time the ground freezes.

 

[telstar_1]

And then they went out of business...?

 

[John2021]

this is why dish can sink. they treat there customers like sh*t.. i hated calling into sales when we were interested in going back to them. the sales reps were more pushy than a used car salesman.. what broke the straw with us was when we paid a month for sling t.v. and the PQ was pixelizing and freezing up the DVR didn't work like it was supposed to. we filed a complaint telling em to fix there sh*t... and it never got fixed like direct the soo called tech support idiots in another country are clueless and promise you the moon and stars but give you a handful of sh*t. we demanded a refund since services were not working as expected. they denied the claim and told us F you no refunds it's a prepaid service!!! and even after we had our CC company battle it out it was still a big F you!!! screw el cheapo charlie... dtv is not much better but atleast you get some resoloution out of your problem though it might take a while...

 

[John2021]

And then they went out of business...?

i thought dish still had some dealers and everything wasn't in house like DTV??? though it's been a while since i seen a 3rd part dish retailer

 

[John2021]

This month I experienced complete signal loss so I requested a tech visit. I had just cancelled Dish Protect that Dish required me to have during a one month period in May for swapping Joey2 for a Joey4. I kept Dish Protect for almost two months. Phone Tech reinstated one month free of Dish Protect to cover the upcoming signal loss tech visit.
Tech arrived on 7.24 and immediately said the tree branches needed to come down. After taking down tree branches and the backyard now looking like a war zone, I STILL had complete signal loss. Satellite dish was originally attached to side of deck. Tech said he'd move it to a pole 5 feet over to get a clear signal but would cost $50. I told him I had complete signal loss and purpose of tech visit was to remedy the situation. He moved the dish to pole and told me to put my credit card info, including CVV number into his phone and sign it with my finger, which I did. Tech also had me sign a DISH Service Agreement electronically. I asked him why I was being charged $50 if I had dish protect. My understanding was if the dish needs to be moved to improve signal, and you have Dish Protect, the standard technician visit should be free. The tech immediately got defensive and said he would move it back where it was if I didn't pay and showed me on his phone that I did NOT have Dish Protect. I got on my computer and signed into my Dish account but couldn't find the page that showed I indeed had Dish Protect. With the dish moved 5 feet, my signal returned to acceptable levels, he then left my home.

Twenty minutes later I received a phone call from the tech. He told me that during my tech visit he mistakenly had his last customer's account on his phone so my credit card info, $50 charge, and my signature was now on his last customer's account. That's also why it said I did NOT have Dish Protect...It wasn't my account!

He said he would refund my $50 cc charge from other customer's account but said he was "locked out" of MY account so he could NOT recharge me another $50. The tech asked if he could come by next time he was in the area to collect but couldn't take cash or credit card but since it was "HIS POLE and TOOLS he used to fix MY signal loss" I would NEED to reimburse him. I don't know what this even means!! The whole experience was unsettling and concerning.
I'm not sure which Dish Network department to talk to. Tech support I guess?

i also know direct charges a dish relocation fee as well. i don't know if it's covered under there protection plan though my guess would be not. we only carried there protection plan when there boxes were acting up and the tech had to live with us to try and figure sh*t out!!! but after figuring out it was a station issue by e-mailing each station and rendering it was the gemini box with one of our t.v.s that wern't playing nice together and that took em 3 years to figure out... we don't carry the protection plan any longer it's just not worth it to us no new hardware and things have been working..

 

[navychop]

Via.

 

[ZELLIS]

i also know direct charges a dish relocation fee as well. i don't know if it's covered under there protection plan though my guess would be not. we only carried there protection plan when there boxes were acting up and the tech had to live with us to try and figure sh*t out!!! but after figuring out it was a station issue by e-mailing each station and rendering it was the gemini box with one of our t.v.s that wern't playing nice together and that took em 3 years to figure out... we don't carry the protection plan any longer it's just not worth it to us no new hardware and things have been working..

Tech told me if the dish needed to be moved it's not covered by Dish Protect so I paid him. He screwed up by opening his last customer's account and putting my payment info.
Then this (WUT?)....He said he would refund my $50 cc charge from other customer's account but said he was "locked out" of MY account so he could NOT recharge me another $50. The tech asked if he could come by next time he was in the area to collect but couldn't take cash or credit card but since it was "HIS POLE and TOOLS he used to fix MY signal loss" I would NEED to reimburse him. I don't know what this even means!!

 

[HipKat]

This month I experienced complete signal loss so I requested a tech visit. I had just cancelled Dish Protect that Dish required me to have during a one month period in May for swapping Joey2 for a Joey4. I kept Dish Protect for almost two months. Phone Tech reinstated one month free of Dish Protect to cover the upcoming signal loss tech visit.
Tech arrived on 7.24 and immediately said the tree branches needed to come down. After taking down tree branches and the backyard now looking like a war zone, I STILL had complete signal loss. Satellite dish was originally attached to side of deck. Tech said he'd move it to a pole 5 feet over to get a clear signal but would cost $50. I told him I had complete signal loss and purpose of tech visit was to remedy the situation. He moved the dish to pole and told me to put my credit card info, including CVV number into his phone and sign it with my finger, which I did. Tech also had me sign a DISH Service Agreement electronically. I asked him why I was being charged $50 if I had dish protect. My understanding was if the dish needs to be moved to improve signal, and you have Dish Protect, the standard technician visit should be free. The tech immediately got defensive and said he would move it back where it was if I didn't pay and showed me on his phone that I did NOT have Dish Protect. I got on my computer and signed into my Dish account but couldn't find the page that showed I indeed had Dish Protect. With the dish moved 5 feet, my signal returned to acceptable levels, he then left my home.

Twenty minutes later I received a phone call from the tech. He told me that during my tech visit he mistakenly had his last customer's account on his phone so my credit card info, $50 charge, and my signature was now on his last customer's account. That's also why it said I did NOT have Dish Protect...It wasn't my account!

He said he would refund my $50 cc charge from other customer's account but said he was "locked out" of MY account so he could NOT recharge me another $50. The tech asked if he could come by next time he was in the area to collect but couldn't take cash or credit card but since it was "HIS POLE and TOOLS he used to fix MY signal loss" I would NEED to reimburse him. I don't know what this even means!! The whole experience was unsettling and concerning.
I'm not sure which Dish Network department to talk to. Tech support I guess?

That is crazy. That tech was clueless and has no business being a tech

 

[tsunami2311]

I use to have dish protect and it was free was grandfather in cause some that had happen long time ago, 2 years ago i found out they canceled it on me and claimed I Authorized it. And they way I found was cause they where gona send tech out and said they where gona charge us..... Seeing I deal with dish for my dad I know for fact I never canceled nor would I ever authorized, consider I knew dish protect was free us for long time. I the end they deny any wrong doing and refused to return dish protect back on to account with out us paying it. and said they would credit us 5$ for the inconvenience

as for CC charge never give that info to any tech. you wait till get bill for dish. Was an actual dish tech for 3rd party?

 

[telstar_1]

Tech told me if the dish needed to be moved it's not covered by Dish Protect so I paid him. He screwed up by opening his last customer's account and putting my payment info.
Then this (WUT?)....He said he would refund my $50 cc charge from other customer's account but said he was "locked out" of MY account so he could NOT recharge me another $50. The tech asked if he could come by next time he was in the area to collect but couldn't take cash or credit card but since it was "HIS POLE and TOOLS he used to fix MY signal loss" I would NEED to reimburse him. I don't know what this even means!!

It probably means that everything on the truck is inventoried, accounted for and charged to the servicer if not an authorized free give to or collected for from cx.

 

[HipKat]

Tech told me if the dish needed to be moved it's not covered by Dish Protect so I paid him. He screwed up by opening his last customer's account and putting my payment info.
Then this (WUT?)....He said he would refund my $50 cc charge from other customer's account but said he was "locked out" of MY account so he could NOT recharge me another $50. The tech asked if he could come by next time he was in the area to collect but couldn't take cash or credit card but since it was "HIS POLE and TOOLS he used to fix MY signal loss" I would NEED to reimburse him. I don't know what this even means!!

He lied about the $50 charge to move the Dish. There is a $50 charge called Wire Management or something like that, I can;t remember the exact name now, that we use to charge the customer for things like an extra wall fish that's outside the bounds of the original install, running cable to mirror TVs or excessive cable trenches over $50. If he moved it less than 50' from the house, he lied to get that sale on his numbers

 

[HipKat]

I use to have dish protect and it was free was grandfather in cause some that had happen long time ago, 2 years ago i found out they canceled it on me and claimed I Authorized it. And they way I found was cause they where gona send tech out and said they where gona charge us..... Seeing I deal with dish for my dad I know for fact I never canceled nor would I ever authorized, consider I knew dish protect was free us for long time. I the end they deny any wrong doing and refused to return dish protect back on to account with out us paying it. and said they would credit us 5$ for the inconvenience

as for CC charge never give that info to any tech. you wait till get bill for dish. Was an actual dish tech for 3rd party?

If you buy something, you're giving your card number to the tech. There is no other way to purchase something other than Klarna financing which isn't available to every customer

 

[HipKat]

It probably means that everything on the truck is inventoried, accounted for and charged to the servicer if not an authorized free give to or collected for from cx.

Those days are over. Retailers who hire techs as contractors who have to buy every part are dinosaurs

 

[telstar_1]

Could be worse. I remember the guys who signed people up to finance a $4,000.00 bank note for a c-band system- in 1988.

 

[dishdude]

That is crazy. That tech was clueless and has no business being a tech

I bet he can sell soundbars!

 

[ZELLIS]

He lied about the $50 charge to move the Dish. There is a $50 charge called Wire Management or something like that, I can;t remember the exact name now, that we use to charge the customer for things like an extra wall fish that's outside the bounds of the original install, running cable to mirror TVs or excessive cable trenches over $50. If he moved it less than 50' from the house, he lied to get that sale on his numbers

The tech moved the dish exactly 5 feet, I measured it. He demanded $50 CC charge before he moved it so I didn't have much choice. My son is autistic and loves his tv, so I needed that signal. I plan to call Dish about this but not sure what department. Main number will most likely take me overseas with no resolve.