Bizarre Tech Visit

[HipKat]

No charges come direct from Dish I have never had any tech that dish sent ask for a "credit card" Dish charges the account directly or ask for CC on call before the send tech out.

Even when we were gonna have dish run coaxial lines threw walls at the new house, the tech that came out to do(but in the end was not able to) said dish will charge account. few times the tech sold us on something when they at house the charges came threw on dish bill for the account , Again unless this was 3rd party tech dont know how they work, but even then I would never give a CC out to tech

I'm talking about sales. The things we sell all get sold through an app called the Smart Home Sales app. Everything gets paid at the time of sale with that app, and putting the credit/debit card number in is part of it

 

[John2021]

I bet he can sell soundbars!

are you sure he could i mean he put the cc on someone elses account!!!! . sounds like a complete dumbass to me, customer calls dish if things start acting up csr tells you that you just had your dish relocated customer no i didn't!!! csr yes you did. imagine the fight on that

 

[HipKat]

are you sure he could i mean he put the cc on someone elses account!!!! . sounds like a complete dumbass to me, customer calls dish if things start acting up csr tells you that you just had your dish relocated customer no i didn't!!! csr yes you did. imagine the fight on that

That's easier than you think.
If you had the sales app open, forgot to close it, and went to your next job, got a sale, and went back to the app, it'll still be in the last customer's account. The only damage is the old customer getting a receipt in their email that they just bought something, but the cost still goes to the current customer

 

[ZELLIS]

No charges come direct from Dish I have never had any tech that dish sent ask for a "credit card" Dish charges the account directly or ask for CC on call before the send tech out.

Even when we were gonna have dish run coaxial lines threw walls at the new house, the tech that came out to do(but in the end was not able to) said dish will charge account. few times the tech sold us on something when they at house the charges came threw on dish bill for the account , Again unless this was 3rd party tech dont know how they work, but even then I would never give a CC out to tech

I'm a fairly new Dish customer (2018) and never had to call for a tech other than initial installation so I assumed this was Dish standard protocol. You're right, I should've called Dish while he was here and before entering my credit card info into his phone. Never got a receipt either.
I was emailed a Service Agreement with description of service, basic summary was "Outside Services Performed: Mitigated dish from east to west."
"Inside Services Performed: Pero a Switch check ensure strong signal."

My credit card was charged from "Dish Network" for $53.36 and now a pending "Dish Network" credit -$53.36
So will he come knocking at my door for compensation? He can pound sand.

 

[brittanygarden]

Hi ZELLIS, I'm Brittany. I manage our Technical Operations teams at DISH. I'd like to hear more about this experience so I can get you to the right team. I've PM'd you.

 

[ZELLIS]

Thank you Brittany.
What irks me is first thing tech says on arrival was he's 99% sure it was my beautiful crepe myrtle tree branches that was causing total signal loss. My 71 year old husband had to climb a 10 foot ladder in 100 degree weather and cut down most of the branches.
We still had complete signal loss. That's when he made me pay to move the dish 5 feet. My yard looks like the aftermath of a cat 5 hurricane. Should be fun cleaning all that up now. He should've moved the Dish to begin with. Schmuck.

 

[ZELLIS]

Also I've been trying to pay my bill online for two days at mydish dotcom
I get this when I click "Pay My Bill"

Page Not Found
The link you tried to get to couldn't be found, or might not be available anymore.

 

[John2021]

That's easier than you think.
If you had the sales app open, forgot to close it, and went to your next job, got a sale, and went back to the app, it'll still be in the last customer's account. The only damage is the old customer getting a receipt in their email that they just bought something, but the cost still goes to the current customer

that's the whole point i would have closed the app!!! dish needs to implement something in the apps so that it don't happen again. dish also needs to weed out the schmucks... when ATT ran direct back in the covid days they had a few schumcks for installers even more schumcks for so called tech support though they seemed to have cleaned it up. don't know about the overseas so tech support. the first words out of my mouth when an american rep told me they were transfering me to tech support was oh sh*t here we go again . ATT started cleaning up direct once they knew there were off loading it and once there share holders started worrying...

 

[jackson85]

You can get that $50 refunded if he wrote it up as a sale on the app we use. I assume he did. With insurance, there would never be a fee to move the dish. Even without, you'd pay the $95 tech visit fee, but that's it. What he did was all in the line of getting you up and going, and relocating the antenna if needed is part of it

It's too bad. I have had some techs who I didn't want them to come back,one in particular that was very rude. And, I called and said I didn't want him as my tech. It happens

 

[John2021]

It's too bad. I have had some techs who I didn't want them to come back,one in particular that was very rude. And, I called and said I didn't want him as my tech. It happens

Just like the idiot we had to do an install during the covid days... He pulls up and told us that he couldn't do an install because of covid LOL when he could have. then his buddy pulled up in his van and they shot the sh*t for 3 hours in the middle of the road blocking traffic. So then i called ATT loyality dept. Got a good rep so i told him what was going on about how the tech told us that he couldn't install us because of covid. then i told the rep that him and his buddy were sitting in the middle of the road shooting the sh*t for three hours blocking traffic. the rep said that's not how we work and asked if i had pictures i said yes and told the rep i had videos to and to goto my youtube channel.. he could not belive it LOL. I told the rep he could have installed us in the amount of time him and his buddy were shooting the sh*t... i think they both got canned i haven't seen em since... And he looked like a thug to!!!

 

[John2021]

Thank you Brittany.
What irks me is first thing tech says on arrival was he's 99% sure it was my beautiful crepe myrtle tree branches that was causing total signal loss. My 71 year old husband had to climb a 10 foot ladder in 100 degree weather and cut down most of the branches.
We still had complete signal loss. That's when he made me pay to move the dish 5 feet. My yard looks like the aftermath of a cat 5 hurricane. Should be fun cleaning all that up now. He should've moved the Dish to begin with. Schmuck.

Have you ever thought about switching providers??? We were shopping for a better rate we did call dish... the rep ran my credit and i know for a fact that my score is 850!!! the rep came back and said i was cleared for a hopper duo and a joey. I did ask about the hopper 3 and the rep told me that it would be 300.00. so i asked even with a 850 score he said you never had service with us!!! then he tried real hard getting me to belive that a hopper duo is better than a genie 2 . I wish someone would explain how a dual tuner is better than a 7 tuner DVR . dealing with this moron out of AZ was insane.I told him to stick it LOL. then there was the convo if i had an owned hopper 3. he's like why do you want to own it. i replied so you idiots can't tell me what i can and can't have on my acct.. then he said that owned hardware goes strait to a prepaid acct then gave me pricing for that wich is crazy.. when he mentioned activation fee's i told him that he was lucky that he had an interested customer. and told him to shove it again after DTV lowballed his offer!!! All i can say is F dish between that and the sling ordeal never again... Nor do they answer FCC complains they just toss em has been our experience!!! I find it impossible to deal with the f**kheads in sales let alone in tech support on the sling t.v. side of things!!!

 

[telstar_1]

I'd bet there were a lot of installations during CoViD

 

[John2021]

I'd bet there were a lot of installations during CoViD

There was alot of installs during covid!!! it's just a matter of what techs wanted to do installs or go home or the lazy asses i think!!!

 

[HipKat]

I'm a fairly new Dish customer (2018) and never had to call for a tech other than initial installation so I assumed this was Dish standard protocol. You're right, I should've called Dish while he was here and before entering my credit card info into his phone. Never got a receipt either.
I was emailed a Service Agreement with description of service, basic summary was "Outside Services Performed: Mitigated dish from east to west."
"Inside Services Performed: Pero a Switch check ensure strong signal."

This is a review of how the truck roll went

My credit card was charged from "Dish Network" for $53.36 and now a pending "Dish Network" credit -$53.36
So will he come knocking at my door for compensation? He can pound sand.

He won't.

 

[HipKat]

It's too bad. I have had some techs who I didn't want them to come back,one in particular that was very rude. And, I called and said I didn't want him as my tech. It happens

We have techs that are listed as not an available resource for some customers

 

[HipKat]

Have you ever thought about switching providers??? We were shopping for a better rate we did call dish... the rep ran my credit and i know for a fact that my score is 850!!! the rep came back and said i was cleared for a hopper duo and a joey. I did ask about the hopper 3 and the rep told me that it would be 300.00. so i asked even with a 850 score he said you never had service with us!!! then he tried real hard getting me to belive that a hopper duo is better than a genie 2 . I wish someone would explain how a dual tuner is better than a 7 tuner DVR . dealing with this moron out of AZ was insane.I told him to stick it LOL. then there was the convo if i had an owned hopper 3. he's like why do you want to own it. i replied so you idiots can't tell me what i can and can't have on my acct.. then he said that owned hardware goes strait to a prepaid acct then gave me pricing for that wich is crazy.. when he mentioned activation fee's i told him that he was lucky that he had an interested customer. and told him to shove it again after DTV lowballed his offer!!! All i can say is F dish between that and the sling ordeal never again... Nor do they answer FCC complains they just toss em has been our experience!!! I find it impossible to deal with the f**kheads in sales let alone in tech support on the sling t.v. side of things!!!

They don't use your credit score. They look at open accounts, payment history, etc. I think that's BS but ALL these companies do the same thing.

Personally, I HATE the scrutiny they put into this 8-year-old box, treating it like it's some new thing. But at the end of the day, there are always bad experiences on both sides. I would never ever go back to DTV. High bills for fewer channels. Old technology. No R&D dept anymore. I know you love to take shots at Dish, fair enough, but DTV is a sh*tshow. At the end of the day it comes down to two things; equipment and cost. And DTV fails at both compared to Dish

 

[ZELLIS]

Also I've been trying to pay my bill online for two days at mydish dotcom
I get this when I click "Pay My Bill"

Page Not Found
The link you tried to get to couldn't be found, or might not be available anymore.

Resolved

 

[ZELLIS]

This is a review of how the truck roll went


He won't.

If he shows up or calls you'll be the the 3rd to know after Dish and the popo

 

[ZELLIS]

They don't use your credit score. They look at open accounts, payment history, etc. I think that's BS but ALL these companies do the same thing.

Personally, I HATE the scrutiny they put into this 8-year-old box, treating it like it's some new thing. But at the end of the day, there are always bad experiences on both sides. I would never ever go back to DTV. High bills for fewer channels. Old technology. No R&D dept anymore. I know you love to take shots at Dish, fair enough, but DTV is a sh*tshow. At the end of the day it comes down to two things; equipment and cost. And DTV fails at both compared to Dish

The best thing I did was cancel DTV and get DISH. Monthly bill kept climbing and deleting programs were permanent. I love my Dish service although the this tech visit stressed me out. And FF is too fast!