Black screen going from app to live tv on hopper +

[bollis]

So I have looked and have not found an answer.
Have hopper 3 and hopper plus. Whenever I use an app on hopper plus, I get a black screen when going back to live tv. The only way to get the picture back is to change the channel.
SW VERSIONS H362 and P11722.
Any resolve for this issue at this time?

 

[tjboston5676]

So I have looked and have not found an answer.
Have hopper 3 and hopper plus. Whenever I use an app on hopper plus, I get a black screen when going back to live tv. The only way to get the picture back is to change the channel.
SW VERSIONS H362 and P11722.
Any resolve for this issue at this time?

I had posted about this a week or two ago. I updated to h362 a couple days ago and it seems to be resolved now. That was driving me crazy lol, but nobody else seemed to have same issue.

 

[jackson85]

So I have looked and have not found an answer.
Have hopper 3 and hopper plus. Whenever I use an app on hopper plus, I get a black screen when going back to live tv. The only way to get the picture back is to change the channel.
SW VERSIONS H362 and P11722.
Any resolve for this issue at this time?

 

[jackson85]

My Hopper Plus if I switch to my Smart TV, sometimes, not all of the time will have a Purple Screen with lines going across the screen. It has happened to me, at least 6 times, and every time it does happen, I unplug the Hopper Plus. It always corrects the issue, but it is a pain. Try that, and see if it helps.

 

[tjboston5676]

My Hopper Plus if I switch to my Smart TV, sometimes, not all of the time will have a Purple Screen with lines going across the screen. It has happened to me, at least 6 times, and every time it does happen, I unplug the Hopper Plus. It always corrects the issue, but it is a pain. Try that, and see if it helps.

That's an entirely different issue. The one being described here is quickly resolved by simply changing the channel and it immediately cones back on.

 

[jackson85]

That's an entirely different issue. The one being described here is quickly resolved by simply changing the channel and it immediately cones back on.

Nothing is Perfect, but both are an interruption to our viewing, that is provided by Dish!!!!

 

[Almighty1]

Nothing is Perfect, but both are an interruption to our viewing, that is provided by Dish!!!!

After reading it carefully, they both are DISH issues and while the other one is a more proven DISH issue, yours could be another issue which might or might not be related to DISH at all as when I first read when you said Smart TV, I thought you were talking about your TV's apps but then I realize you are talking about your TV. Can you provide the make and model of your Smart Tv as what I think is the Hopper+ and your Smart Tv has some handshaking issues with HDMI that is causing it, do you have the latest firmware/software on the Smart TV itself and I wonder if this only happens with the Hopper+ or also with other equipment with the same make and same model tv in general with other equipment. I also don't know if you ever tried it, but have you tried using a different certified HDMI cable to see if it makes a difference?

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[jackson85]

After reading it carefully, they both are DISH issues and while the other one is a more proven DISH issue, yours could be another issue which might or might not be related to DISH at all as when I first read when you said Smart TV, I thought you were talking about your TV's apps but then I realize you are talking about your TV. Can you provide the make and model of your Smart Tv as what I think is the Hopper+ and your Smart Tv has some handshaking issues with HDMI that is causing it, do you have the latest firmware/software on the Smart TV itself and I wonder if this only happens with the Hopper+ or also with other equipment with the same make and same model tv in general with other equipment. I also don't know if you ever tried it, but have you tried using a different certified HDMI cable to see if it makes a difference?

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Samsung UN55AU8000B or 8. 55 inch

 

[jackson85]

Samsung UN55AU8000B or 8. 55 inch

It is a Samsung 55 inch TV. Software is Updated.

 

[jackson85]

It is a Samsung 55 inch TV. Software is Updated.

Model Code: UN55AU8000BXZA

 

[Almighty1]

jackson85 - This is what Samsung says:

Lines on Samsung TV screen

FAQ for Samsung television. Find more about 'Lines on Samsung TV screen' with Samsung Support.

www.samsung.com

and some other things I found:
This is from post #7:

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View: https://www.youtube.com/watch?v=xGqcXsEp3zw

Samsung TV Purple Screen of Death (PROVEN FIX!) in 2024 - TechProfet

If your Samsung TV shows a purple screen or tints around the edges or sides, here is a complete step-by-step troubleshooting guide to fix it.

techprofet.com

 

[jackson85]

jackson85 - This is what Samsung says:

Lines on Samsung TV screen

FAQ for Samsung television. Find more about 'Lines on Samsung TV screen' with Samsung Support.

www.samsung.com

and some other things I found:
This is from post #7:

I Recommend WPX Hosting

Two thumbs up - I recently switched to WPX Hosting and recommend their speed, service and security - they do know what they are talking about when it comes to WordPress hosting.

droidrant.com

View: https://www.youtube.com/watch?v=xGqcXsEp3zw

Samsung TV Purple Screen of Death (PROVEN FIX!) in 2024 - TechProfet

If your Samsung TV shows a purple screen or tints around the edges or sides, here is a complete step-by-step troubleshooting guide to fix it.

techprofet.com

I have a Soundbar, and I see that this could be one of the issues causing this.

jackson85 - This is what Samsung says:

Lines on Samsung TV screen

FAQ for Samsung television. Find more about 'Lines on Samsung TV screen' with Samsung Support.

www.samsung.com

and some other things I found:
This is from post #7:

I Recommend WPX Hosting

Two thumbs up - I recently switched to WPX Hosting and recommend their speed, service and security - they do know what they are talking about when it comes to WordPress hosting.

droidrant.com

View: https://www.youtube.com/watch?v=xGqcXsEp3zw

Samsung TV Purple Screen of Death (PROVEN FIX!) in 2024 - TechProfet

If your Samsung TV shows a purple screen or tints around the edges or sides, here is a complete step-by-step troubleshooting guide to fix it.

techprofet.com

I am hoping, that doing the Power Cycle on the Samsung TV, will correct the issue. I also, had a Sound Bar connected to the Samsung, and those links also suggested, that maybe this may have something to do with the reason why the Samsung TV would be behaving the way it has been. Again, that may not be the case with this, but I am willing to try about anything to correct the issue with the TV. I know, that Dish has worked very hard to correct the many bugs that the Hopper Plus was having at first, so I know that I can't put the blame on the add on, but look at the TV as being the reason for the hiccup or issues. Thank You, for sharing how to correct this issue with the Samsung TV.

 

[Almighty1]

I have a Soundbar, and I see that this could be one of the issues causing this.

I am hoping, that doing the Power Cycle on the Samsung TV, will correct the issue. I also, had a Sound Bar connected to the Samsung, and those links also suggested, that maybe this may have something to do with the reason why the Samsung TV would be behaving the way it has been. Again, that may not be the case with this, but I am willing to try about anything to correct the issue with the TV. I know, that Dish has worked very hard to correct the many bugs that the Hopper Plus was having at first, so I know that I can't put the blame on the add on, but look at the TV as being the reason for the hiccup or issues. Thank You, for sharing how to correct this issue with the Samsung TV.

Sometimes it's hard to really troubleshoot unless someone has the same exact setup as you including the Hopper+ so maybe one way to figure it out is for troubleshooting purposes, you can take the Sound Bar out of the equation and see if it makes a difference. I think one of the links said it might be the HDMI cables and you never know so one way to do that is to try a cable that actually is HDMI certified to the latest specs from a local retailer with a good return policy and see if that makes a difference or not. A Power Cycle may or may not correct the issue as sometimes you might need to do a factory reset of all the settings as it could be something in the configuration files among other things as the first thing really is to figure out why it's doing it since obviously we know by now it seems to be a Samung thing as when I first responded, you never even mentioned Samsung and it seems like purple screen with lines somehow is a well known Samsung issue. This is similar to when Sony had CRT TV's made in Mexico in the 1990s, as soon as I mentioned tuner not working, it's like everyone already knew it was a cold solder joint issue which appears to be on each and every Sony TV assembled in Mexico.

 

[jackson85]

Sometimes it's hard to really troubleshoot unless someone has the same exact setup as you including the Hopper+ so maybe one way to figure it out is for troubleshooting purposes, you can take the Sound Bar out of the equation and see if it makes a difference. I think one of the links said it might be the HDMI cables and you never know so one way to do that is to try a cable that actually is HDMI certified to the latest specs from a local retailer with a good return policy and see if that makes a difference or not. A Power Cycle may or may not correct the issue as sometimes you might need to do a factory reset of all the settings as it could be something in the configuration files among other things as the first thing really is to figure out why it's doing it since obviously we know by now it seems to be a Samung thing as when I first responded, you never even mentioned Samsung and it seems like purple screen with lines somehow is a well known Samsung issue. This is similar to when Sony had CRT TV's made in Mexico in the 1990s, as soon as I mentioned tuner not working, it's like everyone already knew it was a cold solder joint issue which appears to be on each and every Sony TV assembled in Mexico.

If the power cycle and sound bar doesn't work, then the Factory Reset may be the next option, if the power cycle or the sound bar didn't correct the issue. Thanks, again.

 

[Almighty1]

It appears 1218 is the newest software. You might want to post on this thread as this is where all the owners are:

Official Samsung UNxxF8000 Owners Thread

www.avsforum.com

 

[jackson85]

It appears 1218 is the newest software. You might want to post on this thread as this is where all the owners are:

Official Samsung UNxxF8000 Owners Thread

www.avsforum.com

So far, I am not having any issues with the Samsung TV having the Purple Screen with Lines. Thanks, so much for letting me know about this.