Dear Dish Network,
I was a customer of yours for many years and after the reciever price hike I decided having my Internationals (tvjapan) was just not worth the cost of keeping 2 services.
But I do find it insulating that your winback agents try to hard sell me then spread half truths about your competition and it services they provide. It would not be bad if you had the truth and not something spun up by sale guys. Also I never like hanging up on people so I tried to be polite decline the offer and simply tell you could not match the savings I was getting with the competition do to me having a "special " account status. You would not politely end the call and pressed further, I finally told you what I pay per month for TV for all the movie sports and nfl / nhl mlb I can possibly ever watch which comes out to a grand total of 0.00. You then called me a theft that I must be pirating your signal as no one gets free service. At that point I had been accused of a crime I did not comit and told your agent to bleep off I work for Directv and get those channels as part of my employee benefits. While the agent was speechless I finally decided to hang up.
Also why does the Audit team need to call me 2 twice in one year for when for the past 3 years I only had a single 722 receiver. Also considering the almost 600 dollars I paid for my 722 why did you try charging me 428 dollars in a Non returned equipment fee. That I had to take almost a whole day on the phones to clear up. Your not the same dish network that I found to be so amazing all those many years ago you have turn into them aka the cable pig. You have let success get the better of you . It funny is from time to time I get a supervisor call where someone thinks that by speaking to me I am going to take a magic wand and make it all better especially if they mention your name. Thing is I am not the typical DTV employee I often dont have anything bad to say about dish and let DTV product speak for it self. So why make enemy out of me why give me a reason to talk about my experience with you to my customers. I never had any majorly bad to say about your company till day which I find a little sad. But I now you quietly monitor these forums. Not stepping up and taking flak like some people do for there company ever day. But I am pretty sure that you all need to go into a time machine and look how you use to be and the loyal base of customer you had vs now where it about trying to find new ways of fleecing customers with calling it a "price increase"
Thank you all for your time
Stonecold
I was a customer of yours for many years and after the reciever price hike I decided having my Internationals (tvjapan) was just not worth the cost of keeping 2 services.
But I do find it insulating that your winback agents try to hard sell me then spread half truths about your competition and it services they provide. It would not be bad if you had the truth and not something spun up by sale guys. Also I never like hanging up on people so I tried to be polite decline the offer and simply tell you could not match the savings I was getting with the competition do to me having a "special " account status. You would not politely end the call and pressed further, I finally told you what I pay per month for TV for all the movie sports and nfl / nhl mlb I can possibly ever watch which comes out to a grand total of 0.00. You then called me a theft that I must be pirating your signal as no one gets free service. At that point I had been accused of a crime I did not comit and told your agent to bleep off I work for Directv and get those channels as part of my employee benefits. While the agent was speechless I finally decided to hang up.
Also why does the Audit team need to call me 2 twice in one year for when for the past 3 years I only had a single 722 receiver. Also considering the almost 600 dollars I paid for my 722 why did you try charging me 428 dollars in a Non returned equipment fee. That I had to take almost a whole day on the phones to clear up. Your not the same dish network that I found to be so amazing all those many years ago you have turn into them aka the cable pig. You have let success get the better of you . It funny is from time to time I get a supervisor call where someone thinks that by speaking to me I am going to take a magic wand and make it all better especially if they mention your name. Thing is I am not the typical DTV employee I often dont have anything bad to say about dish and let DTV product speak for it self. So why make enemy out of me why give me a reason to talk about my experience with you to my customers. I never had any majorly bad to say about your company till day which I find a little sad. But I now you quietly monitor these forums. Not stepping up and taking flak like some people do for there company ever day. But I am pretty sure that you all need to go into a time machine and look how you use to be and the loyal base of customer you had vs now where it about trying to find new ways of fleecing customers with calling it a "price increase"
Thank you all for your time
Stonecold