Did DISH f***up my HDMI again?

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Response from Dish on my HDMI issue


Thank you for your email. Our engineering department is aware of this issue; it has been determined the issue is software related and we are actively working to resolve it as soon as possible. It will be resolved with a software update in the near future. We apologize for the inconvenience. In order to get this issue resolved as soon as possible, please reply with the information below. This will go directly to our engineering department. Thank you very much for your assistance.

Access your "Important System Information" screen, by pressing "Menu" then the numbers 6-1-3 on the remote control. We need the following numbers:

* Model ID

* Receiver CA ID

* Smart Card CA ID

* The number starting with DNASP

* Software Version

* Bootstrap Version

A Technical Service Representative is available via live chat 1:30 PM-10:00 PM (MDT) 7 days per week regarding your concerns. Please click the following link to use this option. http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml

Or you may contact our Customer Service Center at 1-800-333-DISH to speak with a Customer Service Specialist. We are available 24 hours a day, 7 days a week for assistance at your convenience.

As a current customer, you may always use our website to view your current or previous billing statements, add services, or make payments to your account. Please use the link https://customersupport.dishnetwork.com/customercare/UserManagement/login.jsp to visit our Online Customer Support Center.

Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email.

Sincerely,


DISH Network Technical eCare
 
According to Scott
http://www.satelliteguys.us/showthread.php?t=77613&page=7
another software update will be sent out soon. I wonder if they might
include a fix for this.

Update:


10/02/2006: 1550 Software Version L3.41 for ViP 211 / DISH 411 Effective Tuesday, October 3rd, Engineering plans to spool a PARTIAL PHASE of software version L3.41 for the ViP 211 / DISH 411 receiver. This is primarily a non-forced maintenance release available at ALL satellite locations.
At this time L2.68, L3.40 and L3.41 will be the valid software versions for the ViP 211 / DISH 411.
 
Last edited:
bgsmallwood said:
According to Scott
http://www.satelliteguys.us/showthread.php?t=77613&page=7
another software update will be sent out soon. I wonder if they might
include a fix for this.

Update:


10/02/2006: 1550 Software Version L3.41 for ViP 211 / DISH 411 Effective Tuesday, October 3rd, Engineering plans to spool a PARTIAL PHASE of software version L3.41 for the ViP 211 / DISH 411 receiver. This is primarily a non-forced maintenance release available at ALL satellite locations.
At this time L2.68, L3.40 and L3.41 will be the valid software versions for the ViP 211 / DISH 411.
Click to expand...


Yes, I got this update last night. But it did not fix my problem. Is it possible to go back to L 268 if I call Dish and ask them to do it? Also does anybody know the direct number to advanced tech support?
 
My HDMI outlet on my Vizio P50HDM was dead Saturday morning. I bought my cable from Vizio. I tried a hard re-boot and it did not work. Before I called Dish on Sunday, I remembered that once before, technical support wanted me to do a hard re-boot without plugging it into my surge protector. When I re-booted using a different plug, the HDMI outlet was working again. I don't know why this worked.
 
I have read that Vizio TVs do not conform completely to the HDMI spec. That doesn't explain the totality of the number of reports of this problem but I noticed that both people in this thread having problems have Vizio televisions. ??? Hmmm
 
plw said:
My HDMI outlet on my Vizio P50HDM was dead Saturday morning. I bought my cable from Vizio. I tried a hard re-boot and it did not work. Before I called Dish on Sunday, I remembered that once before, technical support wanted me to do a hard re-boot without plugging it into my surge protector. When I re-booted using a different plug, the HDMI outlet was working again. I don't know why this worked.
Click to expand...


Just curious, But does your receiver have the L340 or L341 software on it.
 
I was a little nervous when I bought this set because I never heard of the brand either:). But after I found out it was actually a LG panel and the picture just about rivaled the $3000 Panasonic, I went ahead and got it.
 
kbghdg said:
Just curious, But does your receiver have the L340 or L341 software on it.
Click to expand...


L365. I think I temporarily lost my HDMI connection when the receiver updated to L365. I am not sure, though. I believe I had L363 a couple of days earlier. I do not keep up with software numbers, so these numbers could be wrong.
 
Oh crap! My lamp went on my Toshiba DLP last Thursday. I've been w/out HD for a week... I get the lamp TODAY and now HDMI doesn't work on my 622. Luckily I have HD Colorstream hooked up now. Can anyone notice a difference between HDMI and Component HD?

Either way, I swapped to a different HDMI port with my Oppo DVD player and it works fine on both ports. Does this mean that E* messed up my HDMI??? It worked for the last 3 months!

Thanks.
 
plw said:
L365. I think I temporarily lost my HDMI connection when the receiver updated to L365. I am not sure, though. I believe I had L363 a couple of days earlier. I do not keep up with software numbers, so these numbers could be wrong.
Click to expand...


I was hoping we were both using identical eqipment with same software. That may not be the case. Oh well, maybe there is some of forum members with a VizioP50HDM with a VIP 211 with L341 software on it that are or are not having any HDMI issues that will speak up.:) Also what do you think of the VIZIO P50HDM? Would you buy another one?
 
Last edited:
**CAUTION**
I am skilled with pcb/surface mount soldering rework. Do not attempt to fix your own receiver. You will void any warranty by opening the case. I am posting this just to confirm what others have said and make our voices heard to Dish Network
**CAUTION**


People with 211/622s that use HDMI.. If your HDMI port suddenly stops working, it is most likely a bad solder connection on the PCB. As a few have pointed out here, once they resolder the leads on the connector, the port works once again. I have just attempted this procedure and can confirm I that I fixed my HDMI port by soldering the loose pcb connections.

My receiver had worked flawlessly the past couple months. All of the sudden tonight the HDMI port wouldn't work. Following David Levin's lead, I opened the case and looked at the pins connecting to the PCB. At least HALF were not making a solid connection anymore. It appears there is a lack of solder on these leads thus they make a very loose and fragile connection at the factory. Obviously wear and tear in the house (heating and cooling, moving the receiver, unpluging/pluging the hdmi cable) causes these leads with insuficient solder to break (or maybe some of the leads are never even soldered and are just making physical contact).

Anyways, if you had the hdmi port working, and it suddenly doesn't, I'd say you have a 99% chance of having bad solder connections on the PCB, which no "magic" software update will fix. Dish needs to acknowledge this manufacturing defect and replace ViP receivers at their cost for our troubles. They should also hand inspect the soldering on the hdmi connector to make sure it is secure. It seems like some people RMA their receiver only to have the new one break a short while later.
 
Thanks Hokie, It's nice to have additional confermation.

I still think the problem is more with mechanical mounting then bad solder. The physical attachment to the back chassis is pulling on the solder connections.

I'm ok with resoldering the leads. But, it's not impossible that we'll eventually end up with lifted solder pads (on the PCB). I'm afraid these leads might be too short to provide sufficient strain relief for thermal movement.

Perhaps just the act of resoldering AFTER the connecter is screwed to the back panel will allow the solder joints to be realigned to the final position of the connector.

Time will tell.

A really good tech could even add short wires between the connector leads and PCB, but this is way beyond what should ever be required (also not sure if the wires would annoy the HDMI - perhaps too much impedance mismatch).

I still want to open mine up again, and look to see if a washer would relieve the stress.

I realize we should make Dish replace the box, but clearing off the HDD is just such a pain. And, until it's redisigned, there's a good chance the replacment will fail too.
 
For the time being, I have taken the screw that connects the top part of the hdmi connector to the case off. I believe that screw is doing more harm than good as people have pointed out. Looking at the main housing of the connector, there are actually four thru-hole pins that attach the connector to the pcb. They *should* be taking the brunt of any wiggle/stress from the connector. I still think there was a soldering issue with those pads the way some are connected fine and others aren't .

Either way, its a design flaw that needs to be addressed. Sending people the same faulty box to replace their broken one is a waste of time for the consumer and a waste of money for Dish.
 
HokieEngineer said:
**CAUTION**
I am skilled with pcb/surface mount soldering rework. Do not attempt to fix your own receiver. You will void any warranty by opening the case. I am posting this just to confirm what others have said and make our voices heard to Dish Network
**CAUTION**


People with 211/622s that use HDMI.. If your HDMI port suddenly stops working, it is most likely a bad solder connection on the PCB. As a few have pointed out here, once they resolder the leads on the connector, the port works once again. I have just attempted this procedure and can confirm I that I fixed my HDMI port by soldering the loose pcb connections.

My receiver had worked flawlessly the past couple months. All of the sudden tonight the HDMI port wouldn't work. Following David Levin's lead, I opened the case and looked at the pins connecting to the PCB. At least HALF were not making a solid connection anymore. It appears there is a lack of solder on these leads thus they make a very loose and fragile connection at the factory. Obviously wear and tear in the house (heating and cooling, moving the receiver, unpluging/pluging the hdmi cable) causes these leads with insuficient solder to break (or maybe some of the leads are never even soldered and are just making physical contact).

Anyways, if you had the hdmi port working, and it suddenly doesn't, I'd say you have a 99% chance of having bad solder connections on the PCB, which no "magic" software update will fix. Dish needs to acknowledge this manufacturing defect and replace ViP receivers at their cost for our troubles. They should also hand inspect the soldering on the hdmi connector to make sure it is secure. It seems like some people RMA their receiver only to have the new one break a short while later.
Click to expand...

I would have to agree with you as to this is probally what happened to my first 211 (HDMI quit working altogether) that was replaced by DISH under warranty.
But can you explain the drop outs that I am having just from a channel up or down on my current 211? Remember my current 211 HDMI still works but it seems like it may have a BUG.
 
kbghdg said:
I would have to agree with you as to this is probally what happened to my first 211 (HDMI quit working altogether) that was replaced by DISH under warranty.
But can you explain the drop outs that I am having just from a channel up or down on my current 211? Remember my current 211 HDMI still works but it seems like it may have a BUG.
Click to expand...

Yea I would definitely say your problem is a software / compatibility one. Can you try the receiver on a different tv? Funny how your box auto updated, mine is still at the older firmware rev. Looks like they are doing them in batches.
 
HokieEngineer said:
Yea I would definitely say your problem is a software / compatibility one. Can you try the receiver on a different tv? Funny how your box auto updated, mine is still at the older firmware rev. Looks like they are doing them in batches.
Click to expand...

No, I cant as I have only one HDTV w/ HDMI. I am still hoping someone else with the same set-up as me would chime in and confirm the same problem I am having or not confirm it. I think it would help in my decision of asking DISH for a new receiver or waiting for the next software update.
 
kbghdg said:
I was hoping we were both using identical eqipment with same software. That may not be the case. Oh well, maybe there is some of forum members with a VizioP50HDM with a VIP 211 with L341 software on it that are or are not having any HDMI issues that will speak up.:) Also what do you think of the VIZIO P50HDM? Would you buy another one?
Click to expand...


I am pleased with my Vizio P50HDM. It is definitely worth the money. I would buy it again. I believe it costs less than $2000 now at Sam's Club with a tuner. Mine does not have a tuner.
 

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