Used them a couple of weeks ago. Just got to keep checking to see if they are available. Even when I sent a message it took a few hours before they responded but they finally did and I got what I wanted. .
I messaged them on Facebook Sunday about the problem with missing HD channels since moving from Alaska. PamB answered a couple hours later. Still haven't got the problem fixed, but have had a couple different techs responding to messages over the past three days. Looks like they share the Dish messenger account on Facebook.