Dish 6000 problem

B

Bichon

Thread Starter
Well-Known SatelliteGuys Member
Sep 9, 2003
30
0
Can any of you Dish experts give me some troubleshooting advice?

I have a 2 1/2 year old 6000 with both 8VSB and 8PSK cards. For the past few weeks, I've been having a problem. Every so often, perhaps every 10-15 minutes, I get either pixelation or a freeze. Less frequently, perhaps once a day, I get "Your smartcard doesn't have authorization to view this program" for about 10 seconds, and then programming resumes. The problem happens on channels at all three orbital locations, and signal strengths all seem to be about the as they've always been, i.e., fine.

I've tried the "pull the plug, remove and reinsert smartcard" routine that tech support would have me do; made no difference.

The fan on my 8VSB has been broken (seized) for about a year. Thinking it could be a heat issue, I removed the case. Even with the case off, the problem is still happening.

Ideas?
 
Bobby

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
64,586
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Rohnert Park, CA
Bichon said:
Can any of you Dish experts give me some troubleshooting advice?

I have a 2 1/2 year old 6000 with both 8VSB and 8PSK cards. For the past few weeks, I've been having a problem. Every so often, perhaps every 10-15 minutes, I get either pixelation or a freeze. Less frequently, perhaps once a day, I get "Your smartcard doesn't have authorization to view this program" for about 10 seconds, and then programming resumes. The problem happens on channels at all three orbital locations, and signal strengths all seem to be about the as they've always been, i.e., fine.

I've tried the "pull the plug, remove and reinsert smartcard" routine that tech support would have me do; made no difference.

The fan on my 8VSB has been broken (seized) for about a year. Thinking it could be a heat issue, I removed the case. Even with the case off, the problem is still happening.

Ideas?

I get the same thing with the same equipment, but only occasionally. It only happens in the evening when my wife takes over the TV. She does rapid channel surfing, one at a time. She doesn't like or refuses to use the guide. I've found that unplugging the smart card and reinserting it has fixed it at those times.
 
Cyclone

Cyclone

Proud Stiff Member
Supporting Founder
Sep 9, 2003
2,586
16
Maryland
I had the freeze screens and pixelation also a few weeks ago. I have the Dish extended warrenty. For the cost of shipping, they replaced it.

Problem solved.
 
G

Guest

Guest
Cyclone said:
I had the freeze screens and pixelation also a few weeks ago. I have the Dish extended warrenty. For the cost of shipping, they replaced it.

Problem solved.

I was afraid you were going to say that. I don't have the extended warranty, and with the release of the 811 and 921 right around the corner, I'm not looking to sink alot of money into the 6000. Ughhh.
 
B

Bichon

Thread Starter
Well-Known SatelliteGuys Member
Sep 9, 2003
30
0
Cyclone said:
I had the freeze screens and pixelation also a few weeks ago. I have the Dish extended warrenty. For the cost of shipping, they replaced it.

Problem solved.

Thanks. I was afraid you were going to say that. I don't have the extended warranty, and with the release of the 811 and 921 right around the corner, I'm not looking to sink alot of money into the 6000. Ughhh.
 
D

dmodemd

SatelliteGuys Guru
Supporting Founder
Oct 1, 2003
136
0
I once had another unit stacked on my 6000 and this was blocking the flow of air. I was getting frequent lockup and resets. Once I got that unit off the 6000 and allowed it to breathe, everything was ok from then.

If your 8VSB fan is dead, make sure there is plenty of air circulation around it. May want to even put a small desk fan pointed at your rack...

Lee
 
G

Guest

Guest
$1.99/Mo. for the extended warranty isn't much of an investment for something that will replace DISH branded equipment that has failed.
 
B

Bichon

Thread Starter
Well-Known SatelliteGuys Member
Sep 9, 2003
30
0
Anonymous said:
$1.99/Mo. for the extended warranty isn't much of an investment for something that will replace DISH branded equipment that has failed.

If I sign up for it, how long before I can make a claim?
 
n0qcu

n0qcu

Supporting Founder
Supporting Founder
Sep 7, 2003
4,940
1,538
Earth
Bichon said:
Anonymous said:
$1.99/Mo. for the extended warranty isn't much of an investment for something that will replace DISH branded equipment that has failed.

If I sign up for it, how long before I can make a claim?

30 days
 

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