So recently I upgraded to a new 211, new dish, switch and HD Platinum. First, they wanted a credit card over the phone and then later billed my account the $49 instead of the credit card I gave them, why ask for a credit card if you are going to bill me anyways?!. I returned my old 811, the installer took the old LNB. The other day I just happened to check my bank account and DISH took $100 out. I called them up, the guy on the phone says they didn't gt my equipmemt. I hang up, grab the shipping stuff from UPS, it was delivered three days ago!? My wife calls them back and asks to speak to a supervisor, no dice. I hate that, they basically tell us they don't have the equipment, we give them the tags and about 10 minutes later, Opps sorry it's our fault. Refund will take 10 days. The NEXT DAY they bill us another $50!! Son of a !@#(&!@(#!! We call them back, they say they made an error when they said it was their error, so I guess it was still our error. No supervisor, no refunds, just BS. We called the bank, the bank was on the line when we called DISH back. Again refused supervisor, after about 5 minutes the bank lady introduced herself and only then did they put a supervisor on the phone. Ohh we do have the euqipment, we'll credit your account, it will take 7 days. My DISH bill still shows $300+ in equipment charges, and my bank account is all screwed up. I can't be the only one, am I?? I've heard of tech nightmares but never a billing error like this.