DISH Executive Escalations Email Change?

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bpasker8

Thread Starter
SatelliteGuys Family
Dec 20, 2003
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Does anyone know if the email address for Dish's executive escalations team has changed since what's her name left the company a couple of weeks ago? It use to be executivecustomerservice@echostar.com, but I sent them an email on 1/19 and haven't heard back from them yet. Usually they respond within 24-48 hours. I went back to Dish's website to make sure it was the correct address but noticed it wasn't there anymore and assumed it was because that one VP left... Anyone have any info?
 
Scott Greczkowski

Scott Greczkowski

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Sep 7, 2003
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According the the Echostar Website executivecustomerservice@echostar.com is valid (It now goes to Michael Kelly)

I have recieved reports from others about not getting a reply as well.

Looks like Michael is doing a GREAT job. :rolleyes:
 
B

bpasker8

Thread Starter
SatelliteGuys Family
Dec 20, 2003
95
0
lol, I totally agree, although its probably not him but a team of 10 customer service reps that have been deemed skilled enough to handle irated customer complaints. I too workin in a customer service environment much similair to Dish's that has the exact same setup. They probably took one look at my email and said, "yeap, we're screwing this guy, I'm not getting messed up in this one".
 
T

ToddMeister

Well-Known SatelliteGuys Member
Jan 27, 2004
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I also sent an email to this address and haven't heard a response yet.

Dish is becoming the cable PIG.
 
Stargazer

Stargazer

Supporting Founder
Supporting Founder
Sep 7, 2003
16,565
340
Western WV
I have important issues that I email them about as a retailer and they do not always respond back to me even while other times they would respond back within a day. I think they only respond back when they want to. That is a given.
 

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