Dish Hopper says "Router Not Detected" next day after network reset resolves issue??? (5 Viewers)

Untamedinc

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May 1, 2019
2
5
Iowa, US
I recently upgraded to the Dish Hopper system that consists of the main unit in the living room ( Hopper3 ), a coax connected Joey unit in the basement ( Joey 3.0 ), and a wireless Joey in the bedroom ( WiFiJoey ). The main Hopper unit has two ethernet connections. The top ethernet port goes to the Dish wireless unit that feeds the Joey in the bedroom and the other that goes into an Netgear Orbi MESH wireless unit that is a system that works together for full house wireless (three RBK50's). The Orbi system has worked flawlessly for wired and wireless connections since I purchased it a year ago (firmware updated).

When the Dish Hopper system was installed about three months ago, the main receiver Dish Hopper unit connected right up to the internet with no issues, connected via ethernet cable to one of the Orbi RBK50's that wirelessly then connects to the other MESH units for wireless internet. The Dish Hopper had full internet capabilities as well as my iPad tablet and iPhone could all stream and set recordings within my network and remotely through other wireless or cellular networks outside my home.

Shortly after, I tried scheduling a recording using the Dish Anywhere app from my iPhone on a cellular connection and got a message "Oops, your recording has not been set because your receiver is not online". Upon arriving home, I checked the internet settings (See Image 1) on the Dish Hopper and it says it was connected to the router successfully, but not connected to the internet. I then reset the network connection on the Dish Hopper and all was well again, it connected right back up.

The next afternoon, I tried the same scenario and once again my Dish Anywhere app on my cell phone through a cellular connection says "Oops, your recording has not been set because your receiver is not online" when trying to schedule a recording. I then tried to stream a DVR program from my Dish Hopper (remotely through my iPhone on a cellular signal) and it streamed just fine. I then attempted to watch live TV with the same setup on my iPhone and it streamed just fine. I again tried to schedule a program and again it said "Oops, your recording has not been set because your receiver is not online". I have no clue why I can stream a DVR program and stream live TV from my Dish HOpper from outside my home, but cannot schedule a recording. If I reset the Dish Hopper internet settings, I can schedule a recording until the point where it loses partial connection again, then this cycle starts over again. It also limits other internet based usage on my Dish Hopper when this happens, but somehow still allows offsite iPhone TV and DVR streaming.

This goes on for months and I cannot figure out why my Dish Hopper "partially" loses internet connectivity within about 15 minutes of resetting the network settings on the Dish Hopper when everything is initially connected ok (See image 2). I have tried hard wiring the unit directly to my router/modem (bypassing everything wireless, Orbi's) with the same result. I tried connecting the Dish Hopper to wireless only without the ethernet cable to the Orbi, same result. Each time it's pulling a correct internal IP address of my network and when it goes into a loss of internet connection, it still has the same IP or sometimes a new internal IP that then works (see both images before and after included here, within 15 minutes apart).

I called Dish support many times and they can't figure it out either. They had me turn off "bridging", which feeds internet to my wireless Joey thinking that it might be conflicting with the Netgear Orbi MESH units, but that didn't make a difference, same result.

I can't be the only one with this type of setup that loses their internet connection on the Dish Hopper very shortly after resetting the internet settings. I have about 10 devices connected daily to my 1Gbps Mediacom connection so I know it's not an internet service or speed issue. Hard wiring the unit to the router to bypass the Orbi wireless units kind of eliminates the theroy of a wireless issue or Orbi MESH wireless setup also. There are no options to maunally configure the IP address, DNS, etc on this Dish Hopper, it's all auto. I guess I could have Dish replace the receiver, but they want to charge me $200 for a site visit or replacing the unit since they don't think it's a Hopper issue.

HELP!!!!! Thank you in advance for any ideas or suggestions.
 

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dweber

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Plain City, OH
There are no options to maunally configure the IP address, DNS, etc on this Dish Hopper, it's all auto. I guess I could have Dish replace the receiver, but they want to charge me $200 for a site visit or replacing the unit since they don't think it's a Hopper issue.

HELP!!!!! Thank you in advance for any ideas or suggestions.

You can manually configure the IP address configuration on a Hopper3.
1) Select Internet under settings
2) Select the Advanced Tab
3) Press Recall, Recall, and Play
4) A hidden third box will appear
5) The default is Automatic but you can select Manual.
6) You can now fill in the IP Address, Subnet Mask, Default Gateway, Primary DNS Server, and Secondary DNS Server.

Personally, I leave the settings on Auto but I do reserve the IP address for both of my Hopper3 receivers, and my Joey3 in my Netgear Nighthawk Router.

I hope this helps. Good Luck!!


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Untamedinc

Thread Starter
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May 1, 2019
2
5
Iowa, US
I reserved the address on the Netgear Orbi and manually configured the IP info on the Hopper3. Disco! Everything working now. For some reason, the Hopper3 wanted to keep grabbing an address that was already taken by another device via DHCP. Also, the DNS settings kept showing empty and would not pull automatically. Putting in the info manually forced what it should have picked up automatically. Unsure the issue, but happy it's working. Really appreciate the post and info!
 

dweber

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Jul 29, 2005
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Untamedinc, Welcome to SatelliteGuys. You can find a lot of useful information here. Hipkat, a professional installer, shared the key strokes to bring up the hidden window. SatelliteGuys members are often more helpful than the Dish technical support staff.


Sent from my iPhone using SatelliteGuys
 

HipKat

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Aug 25, 2017
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Pekin, IL
Untamedinc, Welcome to SatelliteGuys. You can find a lot of useful information here. Hipkat, a professional installer, shared the key strokes to bring up the hidden window. SatelliteGuys members are often more helpful than the Dish technical support staff.


Sent from my iPhone using SatelliteGuys
So glad you saved that key stroke sequence. I forgot to save it again
 
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sid0120

New Member
Nov 7, 2020
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1
Elk River, MN
I reserved the address on the Netgear Orbi and manually configured the IP info on the Hopper3. Disco! Everything working now. For some reason, the Hopper3 wanted to keep grabbing an address that was already taken by another device via DHCP. Also, the DNS settings kept showing empty and would not pull automatically. Putting in the info manually forced what it should have picked up automatically. Unsure the issue, but happy it's working. Really appreciate the post and info!
I reserved the address on the Netgear Orbi and manually configured the IP info on the Hopper3. Disco! Everything working now. For some reason, the Hopper3 wanted to keep grabbing an address that was already taken by another device via DHCP. Also, the DNS settings kept showing empty and would not pull automatically. Putting in the info manually forced what it should have picked up automatically. Unsure the issue, but happy it's working. Really appreciate the post and info!

I’m having the same issue. I’m not tech savvy. I have a Spectrum (Charter) router. How do I reserve an IP address and find the settings to enter for the network settings on Dish?
 
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charlesrshell

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I’m having the same issue. I’m not tech savvy. I have a Spectrum (Charter) router. How do I reserve an IP address and find the settings to enter for the network settings on Dish?
I tried out a Spectrum wireless router recently and discovered it wouldn't let me reserve network settings. In fact could hardly do anything with it. Took it back and re-installed my Orbi mesh router. Call Charter and see what they have to say. Maybe you have a different Spectrum router. I had the 1 GIG wireless router from Spectrum.
 

SandFarmer

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Mar 21, 2009
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With 2 H3s and at one time a Joey 3, even with just two H2s on a Nighthawk LAN, I found the D!SH DVR systems very greedy and rampant on networks. Plus they have at least 3-5 MAC Addresses per box, 2 Ethernet, 2 WiFi and 1 MoCA, and they did not seem to be hard coded, although they have to be, to particular network ports. I lock one down MAC Address and don't see that in "Connected Devices", but see other MACA grabbing an IPA or grabbing other and more than they need all the time interfering with the welfare of the LAN. They would constantly and forcibly jump all over causing other devices that had IPA Reservations to drop off or have initial or reconnection issues. I have since had to tailor my Orbi RBK853 Mesh System, which connects directly to the Fiber ONT, just to deal with the Hoppers. Although for years before the Hoppers I have had to use IPA Reservations for my VoIP ATAs to be able to put them in specific Port Forwarding areas and all the other devices behaved while not having IPA Reservations. I have only ever seen this type of behavior with D!SH gear.

I now have set my network IP Range to 192.168.0.100 to 192.168.0.200, setting up device types in IPA zones of 10-20 IPAs via IPA Reservations. My Orbi base defaults to 192.168.0.1 so I put the Satellites on 192.168.0.2 & 3. Then also via MAC Addresses and IPA Reservations forced the Hoppers, just two H3's now, to 192.168.0.202 & 203 outside the common network area. In the beginning it took several "Network Resets" from inside the Hopper ecosphere to get them to lock on. But since intial set up they are pretty much invisible and have stayed pretty calm. Now although only one H3 is hardwired and the other getting its connection via MoCA since you can't directly connect each unit when they are "connected" together through MoCA. Now all my WiFi lighting and other WiFi and non-WiFi gear works without units being forced off the LAN.

The C3000A that I got with my Fiber Install allowed for easy creation of separate VLANs with a click of a button that gave configured access to the Internet, but were separate from the main network. That so was nice. The Hoppers could have their own LAN and hop all over not causing any interference on the main LAN. I'm working with Netgear to try to get that type of feature in the NG architecture.

So I know your pain!
 
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MrDRC

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Similar problem at my GF's house with a new install except it was the Joey not connected to the internet but the Hopper was connected fine. She had 2 truck rolls and neither could fix the problem. The last guy installed something called a HIC but it was ugly and I said no way. Found this post, used the key strokes to get the hidden menu, manually set the Joeys IP address and BOOM, all works fine now. Ironically we also have a Netgear Nighthawk router so seems to be a somewhat common theme. We did have to manually setup Netflix and Prime on the Joey independent of the Hopper but I don't remember if I had to do that at my house with a similar setup. Hooper 3, Joey 3's.

Once again, Sat guys comes through in a BIG WAY.

CHEERS ALL...
 
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bookworm370

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This is the reason that I accept no routers from any providers and pay a pretty penny for top of the line. I currently have a Synology RT mesh network system with a Synology (same company that makes the great NAS devices) with an RT2600ac router. It allows you to set everything from DNS to IPV6 to Port Forwarding, internal daily updated firewall, malware detection and spam detection.

Not for the faint hearted and defintitly not for your in-laws unless there last name is Gates! LOL
 
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