Dish Installs

[HipKat]

So they do this as a go-to-home service? Isn't all of that usually done at a retail location? Are they thinking such service will be a marketing advantage over the big fellas? If there's need for tech help once on the service, will there be in-home service calls for that? Will people expect or even want to receive mobile device services in the home rather than at a store? Or is this really all about DiSH simply not having stores for customers to go to?

Sigh, yes, you CAN go to a store, but in-home service is more convenient for the customer and yes, my office alone is going up to 10 Boost deliveries, every day.
It's really weird how you keep questioning these things. It's not 1987 anymore. And this is a customer service industry

 

[HipKat]

I first went to the local Boost store in Marysville Ohio to see if there was good coverage. I was pleased to see 4 bars of 5G. The Boost store said the cost would be $25 per month if they did the activation. To get the $10 reduction to $15 per month I needed to go through Dish and have the technician come to my home. The activation would have been quick except that they could not get the line ported over. The ne t day the boost store employee told me that they were having the same problems.


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Those issues are fixed now, btw

 

[telstar_1]

So this seems to tell me that DiSH is undercutting DiSH Boost Mobile locations with their own direct-to-subscriber Boost marketing at lower rates. Very familiar, this is essentially what they did to the dealers instead of making referrals to them. Their whole mantra was just get activations, the quicker, dirtier & cheaper, the better.

I would only hope that signal strength at a mobile store would be good....Maybe that's part of it with DiSH as well, making sure the customer even gets the service where they live.

Why be "upset" by my line of questioning? It's the first I've really ever heard of in-home mobile marketing, and knowing DiSH it's not just all about doing a better job for the customer. Likely for one thing it's a way to keep utilizing a van fleet that's in less & less demand for sat installation.

 

[HipKat]

So this seems to tell me that DiSH is undercutting DiSH Boost Mobile locations with their own direct-to-subscriber Boost marketing at lower rates. Very familiar, this is essentially what they did to the dealers instead of making referrals to them. Their whole mantra was just get activations, the quicker, dirtier & cheaper, the better.

I would only hope that signal strength at a mobile store would be good....Maybe that's part of it with DiSH as well, making sure the customer even gets the service where they live.

Why be "upset" by my line of questioning? It's the first I've really ever heard of in-home mobile marketing, and knowing DiSH it's not just all about doing a better job for the customer. Likely for one thing it's a way to keep utilizing a van fleet that's in less & less demand for sat installation.

No, they aren't, fcol. Our customers are geriatrics, for the most part. It's about convenience. I'm not upset, I just think you're overreacting to it. Dish's brand is In Home Services, so it totally gits