I signed up with Dish Network for their Service advertised on their site on 12/3/03. It was value pack $49.99/month (Top 100, and HBO HD, value pack). Under this plan, Dish Network suppose to provide me Two receiver 811 and 301 and Two Dishes. I had to maintain minimum of $24.99 plan for a year otherwise pay $240 penalty. After one year, I would own all the above equipments.
Based on above terms and condition, Dish Network charge my credit card for 49.99. My appointment for installation date was 12/13/03 between 8AM to 12AM.
On 12/12/03 at 2.30pm, Julie from Dish Network's office(phone# 800-799-3246 x 3000) called me and reconfirmed my appointment. On 12/13/03 till 11.35am nobody showed up, so I called 800-799-3246 enquiring about the delay. They gave me their contractor's (JK Satellite 718-837-4381) number and asked to contact them directly. I called JK Satellite and talked to their manager Mark. He apologized for missing the appointment and promised me evening time of between 5pm-7pm. Till 6.30pm nobody showed up, so I called again. Mark again apologized saying the 811 receiver is not available to them and he will receive them on Monday and they will come and install the Dish etc on 12/17/03 8.00AM sharp.
I called Dish network (800-333-3474) and reported about this. Dish Network gave me a backup date of 12/18/03 8am-12pm, in case JK satellite does not show up.
On 12/17/03, JK satellite did not show up, so I reported this to Dish Network. They confirm my 12/18/03 backup appointment and gave me their dispatcher's number (phone# 800-799-3246 ). I called 800-799-3246 and spoke to Megan on ext 3031. Megan was unable to see my work order, so I made conference call between their Main office. After 2 hours of call, their corporate office(CSR: Phillip) were able to fix and work order was assigned to their new office(800-799-7175).
I was give a new date of 12/20/03 between 8-12AM. On 12/19/03 again I was told by Dish network office (CSR: Adrian) that the Dish network technician will come on 12/22/03 at 8AM and install the Dish. On 12/19/03, I called to make sure that they will come on Monday morning. Dish Network confirmed my appointment and availability of 811 and 301 receivers.
On 12/21/03 at 3.50pm, Dish Network left a message that they don't have 811 receiver and cancelled the appointment. I called them at 7.30pm to reschedule. The Dish Network CSR connected me to their corp-office (CSR: Phillip, same guy above) and Phillip told me that they no longer provide 811 receiver and only available if I buy their HD TV under $999 plan.
I asked them why are they not honoring their earlier commitment, he said that 811 are not available and he would cancel my order and return my money. I asked him not to cancel my order, but he said he already cancelled my work order.
During this period 12/13/03 and 12/20/03, Dish network did not show up three times and not inform me. I had to say home as part of Dish Network requirement for installation. and now they don't want to honor their deal.
I am also plan to file a complain this to FCC tomorrow.
Any advice?
Thanks,
Madan
Based on above terms and condition, Dish Network charge my credit card for 49.99. My appointment for installation date was 12/13/03 between 8AM to 12AM.
On 12/12/03 at 2.30pm, Julie from Dish Network's office(phone# 800-799-3246 x 3000) called me and reconfirmed my appointment. On 12/13/03 till 11.35am nobody showed up, so I called 800-799-3246 enquiring about the delay. They gave me their contractor's (JK Satellite 718-837-4381) number and asked to contact them directly. I called JK Satellite and talked to their manager Mark. He apologized for missing the appointment and promised me evening time of between 5pm-7pm. Till 6.30pm nobody showed up, so I called again. Mark again apologized saying the 811 receiver is not available to them and he will receive them on Monday and they will come and install the Dish etc on 12/17/03 8.00AM sharp.
I called Dish network (800-333-3474) and reported about this. Dish Network gave me a backup date of 12/18/03 8am-12pm, in case JK satellite does not show up.
On 12/17/03, JK satellite did not show up, so I reported this to Dish Network. They confirm my 12/18/03 backup appointment and gave me their dispatcher's number (phone# 800-799-3246 ). I called 800-799-3246 and spoke to Megan on ext 3031. Megan was unable to see my work order, so I made conference call between their Main office. After 2 hours of call, their corporate office(CSR: Phillip) were able to fix and work order was assigned to their new office(800-799-7175).
I was give a new date of 12/20/03 between 8-12AM. On 12/19/03 again I was told by Dish network office (CSR: Adrian) that the Dish network technician will come on 12/22/03 at 8AM and install the Dish. On 12/19/03, I called to make sure that they will come on Monday morning. Dish Network confirmed my appointment and availability of 811 and 301 receivers.
On 12/21/03 at 3.50pm, Dish Network left a message that they don't have 811 receiver and cancelled the appointment. I called them at 7.30pm to reschedule. The Dish Network CSR connected me to their corp-office (CSR: Phillip, same guy above) and Phillip told me that they no longer provide 811 receiver and only available if I buy their HD TV under $999 plan.
I asked them why are they not honoring their earlier commitment, he said that 811 are not available and he would cancel my order and return my money. I asked him not to cancel my order, but he said he already cancelled my work order.
During this period 12/13/03 and 12/20/03, Dish network did not show up three times and not inform me. I had to say home as part of Dish Network requirement for installation. and now they don't want to honor their deal.
I am also plan to file a complain this to FCC tomorrow.
Any advice?
Thanks,
Madan
