DISH Protection Plan
- Thread starter charlesrshell
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That document is from 2012. They have since officially lowered it to $10. I'm not sure of the date when they lowered it but I'm sure they did lower it. I know this because that's what we're allowed to charge directly when we go on a service plan covered service call. Sometimes it pays for the gas to get there.
That is what is linked from Dish's website.
https://www.mydish.com/ > click "Legal", then "Protection Plan Terms and Conditions"
You could be right ,but my paper from August 2015 stated also $10.
When I had the 6 month free trial.
Upon further investigation,
Hall is correct about his findings.
The protection plan says $10 in home fee on the support page, but under the PDF, mine also says $15.
But as I already Stated in 2015 I was quoted $10.
Even in February when I was Quoted a Hopper 3 upgrade they wanted to charge me a $10 in home visit on top of the $50 4k joey fee.
Hall is correct about his findings.
The protection plan says $10 in home fee on the support page, but under the PDF, mine also says $15.
But as I already Stated in 2015 I was quoted $10.
Even in February when I was Quoted a Hopper 3 upgrade they wanted to charge me a $10 in home visit on top of the $50 4k joey fee.
I've noticed that there are a lot of documents linked to on the Dish web site that are out of date. Some know it all on an Exede forum argued vehemently that there's still a $5 charge for the second TV on a 722K because he found some old document on the Dish site that said there was so he argued over and over that they still charge it, even though install 722K's often for customers and there is no more $5 additional TV charge.
I'm sure that the service plan charge is now $10 as it's something we retailers are very familiar with and deal with regularly.
Oh, I know what you mean - search for channel line-up lists on their site, for example. That's different though if you're searching and their search tool digs up something. The 'agreement' I am using or referring to isn't buried in search results, it's listed right there next to the residential customer agreement, DHA agreement, etc, etc.
In the end, I don't care if the charge is $10 or $15. People were looking for changes, pointed that one out, and I found what indicates is the current charge. Not my fault if Dish's left hand doesn't know what it's right hand is doing !
Essentially, Dish (and other companies with similar plans) reserve the right to "waive" any charges or other requriements. So, in other words, if one is a long time customer in good standing with Protection Plan, Dish MAY not charge you as per terms. That is up to Dish to decide.
These terms seem to be appropriate legal "cover" for Dish for certain, let's say, problem customers with Protectio Plan. As many have stated, they have had tech visits and other services as NOT being charged to them as per terms of Protection Plan. I really think Dish wants to cover those on Protection Plan free of additonal charges as per the Terms, in most cases, but Dish MUST have terms in place that it can decide to enforce for those who are problem subscribers and seem to abuse the Protecton Plan. Although the terms forbid it, it has been clear that Dish does allow subscribers the option of adding Protection Plan at the time Dish knows the system or STB's are NOT in good working order, and this is a smart move along with imposeing a minum period to keep Protection Plan active without a penalty fee. It's a lot like in small business or small local retail where they have signs posted with all these polices and conditions and fees, but then the owner says, "Oh, that's not for you (long time customer who buys things, no returned checks and never a problem customer); that's for the other people I don't know or who are problems." I think Protectio Plan works something like that, but Dish is within its rights to charge whoever as per Terms of Protection Plan when they feel like it.
These terms seem to be appropriate legal "cover" for Dish for certain, let's say, problem customers with Protectio Plan. As many have stated, they have had tech visits and other services as NOT being charged to them as per terms of Protection Plan. I really think Dish wants to cover those on Protection Plan free of additonal charges as per the Terms, in most cases, but Dish MUST have terms in place that it can decide to enforce for those who are problem subscribers and seem to abuse the Protecton Plan. Although the terms forbid it, it has been clear that Dish does allow subscribers the option of adding Protection Plan at the time Dish knows the system or STB's are NOT in good working order, and this is a smart move along with imposeing a minum period to keep Protection Plan active without a penalty fee. It's a lot like in small business or small local retail where they have signs posted with all these polices and conditions and fees, but then the owner says, "Oh, that's not for you (long time customer who buys things, no returned checks and never a problem customer); that's for the other people I don't know or who are problems." I think Protectio Plan works something like that, but Dish is within its rights to charge whoever as per Terms of Protection Plan when they feel like it.
Yes, that's their CYA clause that lets them charge that if they want to. Most companies do similarly. How many people have gotten "courtesy credits" for something? That's their make-you-feel-special way of saying "we could charge you a fee but won't this time".
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So giant meteor impact is covered..?
HUZZAH..!
Looks like we're all set come election day.
HUZZAH..!
Looks like we're all set come election day.
