Dish Won't Let Me "Move"

S

Snakedoctor

Thread Starter
Member
Oct 3, 2007
10
0
I had been getting Chicago locals for the HD, but moved back in June due to the talk of replacement smart cards. I decided to "move" back to Chicago today, but the rep. on the chat asked my why I wanted to change addresses, then told me that I can not take my leased receiver out of my residence. I brought up the fact that Charlie moves his receiver to his cabin, but he didn't care. He said I would need another account. does Dish have a new policy on this?
 
rockymtnhigh

rockymtnhigh

Hardly Normal
Supporting Founder
Apr 14, 2006
30,329
1,052
Normal, IL
I had been getting Chicago locals for the HD, but moved back in June due to the talk of replacement smart cards. I decided to "move" back to Chicago today, but the rep. on the chat asked my why I wanted to change addresses, then told me that I can not take my leased receiver out of my residence. I brought up the fact that Charlie moves his receiver to his cabin, but he didn't care. He said I would need another account. does Dish have a new policy on this?

You just say YOU moved; you tell them why.
 
J

Jared Twomey

Supporting Founder
Supporting Founder
Mar 7, 2005
2,066
0
Tacoma, WA
I brought up the fact that Charlie moves his receiver to his cabin, but he didn't care.

I would bet Charlie doesn't even have an account... he can kinda do whatever he wants. It is his company.
 
O

OoTLink

SatelliteGuys Pro
Mar 25, 2005
731
0
I imagine he does, but it's probably an "executive" account and when he needs things he asks his staff to do it for him, he doesn't deal with CSRs.
 
S

Snakedoctor

Thread Starter
Member
Oct 3, 2007
10
0
Charlie mentioned it on a chat once, kind of as a "feature" of Dish, which is why I brought it up.
 
Hall

Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,195
Germantown OH
Charlie mentioned it on a chat once, kind of as a "feature" of Dish, which is why I brought it up.
Oh then, that means we all should have that "feature" then.... Hey, it's only fair. Not like it's his company or anything ! Why does he get special treatment after all ?
 
H

Hemi 6.1

On Vacation
May 3, 2007
12,056
1
Wayne County,Pa
All I said was I moved,and I took my equipment and hooked it up myself. Gave them my "moved" address and I told them I want the locals. They asked nothing!
 
jerryez

jerryez

Supporting Founder
Supporting Founder
Sep 8, 2003
4,586
1,057
Pensacola,FL
What did you say to keep the bill at your real address. I am sure you do not want the bill going to the Burger King in Atlanta or whereever.
 
Peter Parker

Peter Parker

Formerly Geronimo
Supporting Founder
Lifetime Supporter
Sep 9, 2003
12,108
1,679
Actually Charlie once referred in a Chat to his own account being shut off for non payment. He apparently has never heard of credit car auto pay.

But all receivers are supposed to be cntinously connected at one address. You have to tell them tha tyou have moved and that the new address either alrady has aDISH or that you will install it yourself.
 
S

Sharper

SatelliteGuys Family
Jun 17, 2005
49
0
Talk to technical support instead of account changes. The Tech support people will just solve your problem. The account change CSRs may give you crap like you got.

I just went through the same thing and was given the same excuse. I just called up tech support instead and they fixed it with no problem and no questions.
 
digiblur

digiblur

SatelliteGuys Master
Jun 8, 2005
14,190
4
Louisiana
Just do it with the online chat. Took 5 minutes with no issues. I even did it the same day my account was installed.
 
DWS44

DWS44

SatelliteGuys Master
Supporting Founder
Apr 14, 2004
7,412
4,619
Rock Hill, SC
Just do it with the online chat. Took 5 minutes with no issues. I even did it the same day my account was installed.

Ditto...same way I always do it. Just tell them plainly that you need to change your SERVICE address, but billing address stays the same...no more, no less. Never been questioned at all other than to ask what the new address was.

Of course, my "moves" are always well spaced apart, though...perhaps the short timespan between your "moving" around triggered the questions. Could be wrong, but seems I remember one other post on here a while back of someone trying to move around several times in a short span and being denied specifically on that basis.
 

Similar threads

D
Replies
6
Views
1K
Pepper
Pepper
G
Replies
18
Views
3K
iafirebuff
iafirebuff
M
Replies
25
Views
4K
Bulldog
B
C
Replies
2
Views
1K
Gregg Loewen
Gregg Loewen
C
Replies
33
Views
2K
Claude Greiner
Claude Greiner

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Top