Just the opposite to me and I had to have them to "reset" my password because as they said, "there was a technical issue" and my old password that worked since day one, would no longer work. Thank God for "Auto-Fill".
It took me a few tries to log in. Then I was forced to change my password. Then my new login was rejected, and I had to go to the password reset email. The system rejected my answer to my security question, and now my account is locked.
The guy at dish I called told me they're having issues, and to try again tomorrow....
It happened to me also and I had to contact Dish twice to reset my password as the online reset would not work. The first agent told me to continue using my email address and she reset my password. Of course this did not work and the second agent that I contacted then told me that my login ID was changed back to my old user ID.
It wwould have been nice if they had sent out a notice or email advising of the change. What a waste of manpower!.