I work for Dish, and unless they're outright lying to all their employees we're told frequently that it takes almost 2 years to break even on acquiring a new customer and begin making a profit. This is all combined costs, not just the truck roll, labor, supplies and equipment. It's marketing, administration costs and every other cost involved with that customer. Just like when a company hires on a new employee. It's a very expensive process. It's not just the employee's hourly wage, there's thousands of dollars behind the scenes involved.
