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[QUOTE="toadfannc, post: 554220, member: 17367"]
Sad to say, but I really believe this is standard procedure for TWC:

1. Respond politely to subscriber e-mails to pacify.
2. Give empty promises about channel additions.
3. Ignore when the same subscriber continues to e-mail.

I, too, am sick of getting the terse replies from Dressler about getting <fill in the blank> channel "soon". Or, "we're working on <fill in the blank>". It's a bunch of crap. They haven't added anything (I don't count Universal HD as a quality HD addition) of value for 2 years. I'm not just talking about HD, either. No ESPN2HD, no ESPNU, no NFL Network (or NFL Network HD), no National Geographic HD, etc, etc.

They may have accomplished their goal ... namely, to pat us on the head by leading us on about channels they don't intend to add. If we finally get fed up and leave for satellite ... oh well- they just chalk that up to doing business. All the while, they raise our rates, count our money, and divert it to their many other monolithic money sucking businesses (AOL, Warner Bros movies, Atlanta Braves, etc, etc).

Can someone tell me truthfully, that you would actually choose Time Warner if you were given a choice among several cable providers? Isn't that the definition of a monopoly?
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