Flipping to a certain channel on one Joey causes entire system to restart.

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Eldar45

New Member

Original poster

Oct 15, 2020

1

0

Corinth MS

• Oct 15, 2020

• #1

My mother's Joey has had an issue for several months that when she passes by certain channels in the 290-310 range (I'm not sure exactly which channel) that the entire Dish Network network in the house goes down. This only happens on her Joey. The Hopper does a system check when it comes back on and then takes a long time to reboot.

As far as I am aware there aren't any error codes that have come up. I'm not sure what to do beyond unplugging the Joey for 30 seconds, but that trick doesn't work for this. Haven't called Dish support yet because I've had enough of dealing with those people to last a lifetime.

Any ideas or should I get a replacement Joey?

 

MikeD-C05

Pub Member / Supporter

Pub Member / Supporter

Nov 25, 2003

33,108

31,329

Nederland , Texas

• Oct 15, 2020

• #2

Replacement sounds good to me. That's not normal behavior for a receiver.

 

ChadT41

THE BEST THERE HAS EVER BEEN

Apr 20, 2014

11,080

4,512

Mesa, Az

• Oct 19, 2020

• #3

Having some similar issues I am talking to Dish about currently. If I have any changes in mine, I’ll let you know. Although I feel it is related to the Joey software, their initial solution is replacing the Joey.

 

D

DishSubLA

SatelliteGuys Master

Apr 9, 2006

5,450

1,416

• Oct 19, 2020

• #4

Does this problem include both Joey 2 and 3's?

 

ChadT41

THE BEST THERE HAS EVER BEEN

Apr 20, 2014

11,080

4,512

Mesa, Az

• Oct 19, 2020

• #5

I only have a Joey 3, and it isn’t a specific channel for me. It is specific to VOD when ordering and attempting playback, and I have been trying to diagnose if it is while it is downloading, or not.

 

Jim5506

SatelliteGuys Master

Pub Member / Supporter

Lifetime Supporter

Oct 19, 2004

8,132

3,487

Slaton, Texas

• Oct 20, 2020

• #6

The Joeys (of all persuasions) are merely clients to the Hopper (server) so it may still be a problem on the Hopper, but replacing the Joey would be my first step.

Be sure the tech thoroughly tests the new Joey before he leaves in the case that it is a Hopper problem.

 

ChadT41

THE BEST THERE HAS EVER BEEN

Apr 20, 2014

11,080

4,512

Mesa, Az

• Oct 20, 2020

• #7

I just received word back that what I describe was identical to an issue that was happening in house, and that there should be a software update that may fix in the near future. They changed tunes when I sent a video, agreeing that the issue is likely software, not hardware so take that for what it’s worth.

 

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