Free DVR service

[wvvw]

I purchased a 501 DVR in 2004 from Sears. This was prior to the DVR fee they now charge. I was supposed to have free DVR service for the life of the product but they claim this was never the case. Does anybody remember the specifics of the DVR service way back then?

 

[MikeD-C05]

501 and 508 dvrs DO NOT have a dvr fee ever. The 510 dvr and up do .

 

[TheKrell]

Which is not to say that the 501, once activated, won't cost you! Your programming fees will be whatever they are depending upon the package. And if there is more than one receiver on your account, then the 501 will cost you an additional receiver fee.

 

[KE4EST]

Is that the only receiver you have?

 

[j8.]

501 and 508 dvrs DO NOT have a dvr fee ever. The 510 dvr and up do .

mike is right..

 

[wvvw]

The 501 is the only receiver I have and it has been activated since it was purchased. I recently downgraded from 2 receivers. I know customer service isn't what it should be but how do you explain to the rep. that it shouldn't have a service fee? I guess I could keep calling until I get someone that knows what they are doing. Thanks for the input on this topic!!

 

[Awohar]

don't call, use the tech chat online....only more experienced tech support gets that job

 

[j8.]

call again try to get a american tech lol

 

[j8.]

also when u call got to tech help option usaly u get a american and someone knows what there doing.