Gotta give dish some credit...

SatinKzo

Supporting Founder

Original poster

Supporting Founder

May 22, 2004

6,232

83

Louisiana

• Nov 18, 2007

• #1

I'm a on/off again dish customer. I'm back with them now and have the family pack.

Anyways, my receiver lost it's authorization today for some reason and I did the normal checks and then called dish.

I got my programming back within 3 minutes and I never had to talk to a person at all (thank goodness). The new automated system works flawlessly and restored programming without any issues.

I don't know how long that has been in place and along with the actually useful Account page online, it's almost like dish is trying to have better customer service

 

rcdallas

SatelliteGuys Pro

Jun 3, 2006

1,914

0

West Texas (midland)

• Nov 18, 2007

• #2

They have to try something.... time to care of existing issues before adding new ones !

 

Bob Haller

Supporting Founder

Supporting Founder

Sep 11, 2003

25,124

4,061

pittsburgh pa

• Nov 18, 2007

• #3

dont leave box unplugged for long like over a vacation or it will lose its programming......

 

SatinKzo

Supporting Founder

Original poster

Supporting Founder

May 22, 2004

6,232

83

Louisiana

• Nov 18, 2007

• #4

Wasn't unplugged Bob, In the middle of watching a program it went blank then came back with 013 message.

 

navychop

Member of the Month - July 2014!

Pub Member / Supporter

Lifetime Supporter

Jul 20, 2005

59,798

26,994

Northern VA

• Nov 18, 2007

• #5

Welcome back!

The Death Star approaches.

Prepare to be assimilated!

 

Bob Haller

Supporting Founder

Supporting Founder

Sep 11, 2003

25,124

4,061

pittsburgh pa

• Nov 19, 2007

• #6

SatinKzo said:

Wasn't unplugged Bob, In the middle of watching a program it went blank then came back with 013 message.

Click to expand...

thats a new one, if it happens again insist they replace the box.

I have a couple older friends who unplug everything when going on vacation, one turns off all but a couple breakers in his home, primarily to keep fridge and furnace running.

they have both lost programming while away, and another a old install of mine moved, sherrif sale of home. took a while to settle in at new place, had to call E for rehit.

 

volkodav

SatelliteGuys Pro

Nov 16, 2005

864

0

us

• Nov 19, 2007

• #7

by some reason i see this more often with receivers like 322. when all of a sudden it tels you, you don't have subscription. after doing whole re-install and it keeps doing it so i just replace box now

 

SatinKzo

Supporting Founder

Original poster

Supporting Founder

May 22, 2004

6,232

83

Louisiana

• Nov 19, 2007

• #8

Well, if it becomes a constant problem then yes, I would choose to replace it. One issue like this after having just reactivated my account only a couple days ago is not a concern for me.