My mother blew up 2 tv speakers from her having it up so loud and not wanting to use her hearing aids!
Had my dish moved, then the tech hauls in a Polk soundbar.
- Thread starter KAB
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An excellent candidate for one of those Dish soundbars!
Yes, older folks are subject to stereotypes just like other groups of people. I was working in a data processing center in 1968. I've got more electronic gadgets in my house than any sane person needs.
However, HipKat's point is still made. Lot's of people of all ages are technically challenged, their strengths lie in other fields. I've got a friend who just paid the Geek Squad to install a new printer. Really.
I don't have any objection to a technician offering other products, just so he stops when I say "no thank you". Courtesy is a two way street.
Here's the thing- yes, these customers could all use more "all-around" tech help around all of their tech, but they've been inculcated against paying what that's really worth. They're getting a free DBS system, free installation AND a $300 gift card, and you want $200 to mount their TV??
Nobody is saying you can't. It's just 100% fact that the older people buy more of our products than anyone else. Numbers don't lie.
That's one of the only things I disagree on price. I think it should be $150. But also at the same time you can not mount your tv or can do it yourself or hire someone else that will charge the same or more.
At the end of the day I absolutely love that we carry all these products and love when the customer gets what they need and are happy about it. However I disagree with the way dish pushes us to sell more and more and care more about sales than actual service. I'm actually about to lose my job because of it. I take care of customers first then offer solutions but in my area people just don't have money to spend and because of that I can't get raises and am close to being let go because I'm the only tech in my office, so they will shut the whole office down.
Thanks for the info. These batteries were more towards the end of RS as they came in 4 packs and I had like 4 of them. Ofcourse it's obvious, it was made in China and not Panasonic Eneloops which usually are the only good rechargeable batteries. I am still using them now for things that aren't demanding or just to see what I put it in works. Memorex was a big supplier but Memorex does not make their own CD-R's as those can be made by Taiko-Yuden if it has the screw on cap on top which would be the case if it was Fuji, Maxell, TDK as well. Otherwise they are made by either some company in Taiwan or India. I know for example, their soldering core flux was made by Caig Laboratories. One of my friends who I met on PCLink (the precursor to AOL) was a RS store manager in Chicago and sent me a bunch of RS things for free.
LOL and it reminds me why people buy this sign:Let me guess, you get incensed when the cashier at McDonalds, or any store of that kind, asks "would you like fries with that?" It's really simple to say no thank you. It's like the Witnesses ringing my doorbell. I open it and before they get a word out of their mouth I tell them I'm not interested, thank you. I usually get a smile as they turn and wish me a good day. Now, I get some of these door to door solar sales folks that won't take that not interested, thank you at my word that gets a door slammed in their face.
which means nothing as this thread will show:
View: https://www.reddit.com/r/NoStupidQuestions/comments/aptaqp/who_is_jd_power_and_why_should_i_care_if_a/
I have a question, who is liable for the service like providing warranty should a product failed since wouldn't the customer have issues when dealing with the manufacturer?
You can just call Dish and setup a truck roll to mount the TV
No, not many have. You may have. You may know people who have but MOST people in their 60's and above - which is YOUNG for the customer base now - do not and no offense, but for the past 10 years at about 3-5+ truck rolls a day, I'm going to guess I have seen people in those age groups, not just from every background, but just more overall.
It sucks but that's what dish has done to its techs. I actually have a phone interview on Thursday for a local state farm contractor. Kind of ironic though potentially leaving one job because of sales to applying to another sales job lol.
Generally any warranty will be through the manufacturer. Just like buying at a store. They shouldn't really have any issue with the manufacturer as at this point I believe all of our non dish products are no longer dish exclusive.
A good salesman can sell anything!
Or so I hear.
I believe the first rule of salesmanship is: Once you’ve made the sale, STOP TALKING! All you can do at that point is lose the sale. We had a guy who never took it to heart. He was out to prove how brilliant he was to the customer.
He left us later, trying to steal a list of all our customers to give to his next employer, a competitor of ours. I stopped that. He went over my head, AND I WAS BACKED BY THE HIGHER UPS! Well, both of them. I guess they saw instantly that the only reason for getting that was not good. He quit that day. And the grass was decidedly NOT greener on the other side of the fence. Schadenfreude.
Or so I hear.
I believe the first rule of salesmanship is: Once you’ve made the sale, STOP TALKING! All you can do at that point is lose the sale. We had a guy who never took it to heart. He was out to prove how brilliant he was to the customer.
He left us later, trying to steal a list of all our customers to give to his next employer, a competitor of ours. I stopped that. He went over my head, AND I WAS BACKED BY THE HIGHER UPS! Well, both of them. I guess they saw instantly that the only reason for getting that was not good. He quit that day. And the grass was decidedly NOT greener on the other side of the fence. Schadenfreude.
With a store, I think one of the advantages is you can return it if you changed your mind or even for the warranty period after the return period is over, you can bring it back to the store and they would be the one who deals with the manufacturer. Hopefully there is a invoice and receipt as some manufacturers are very picky.
As be part of that demographic, I would whole heartedly agree with with this part of the statement. I do my research, understand to tasks at hand, and do all my own work/installs, etc. and am completely comfortable with all the technological efforts. However…
Folks like me in this demographic are, in my experience, 1 in a 1000, or rarer. And this is true being in the high-tech San Francisco Bay area. Most folks in this age group are either mildly inept to completely incompetent with the current technological world. And that’s not meant to a knock on them. Rather, they just didn’t grow up as a dyed-in-the-wool techno geek like I did. They mostly live comfortably In their 1970/1980/1990 lives because that’s what they know and were use to. When they need help with the current technological world, they’re more that happy to pay for it because either they don’t have the skills, the tools, or just don’t have the inclination to learn how to do it themselves. (or my per group friends call on me to help them out and I get a big plate of cookies or free beer!
).This isn’t a new dynamic. This techno schism Has been true for for every generational transition. The only difference is transitions happen in a few short decades for what use to take hundreds of years.
Take solace in the fact you/I/we get to be special in that, even though we may get old in body, we stay young and fresh in mind.
