Home Theater System Resets Hopper

[Nihongowasha]

Greetings,

We recently upgraded the home theater system in our home's basement and for some reason our Hopper Sling 3 doesn't like it. We went from a DVD-player/surround sound combo device to a full 5 channel AV Receiver so we could connect more HDMI devices (video game consoles) to the system. The Hopper shares the same electrical circuit as our new Receiver and communicates to a Joey upstairs.

If someone is upstairs watching television and the new AV Receiver is turned on in the basement, the Hopper forces a shutdown/restart immediately upon energization of the Receiver. The circuit breaker doesn't pop, and all other devices on the circuit remain operational without interruption. Our older DVD player/surround sound system combo device never triggered this issue. We've even swapped out AV Receivers as a test and all of them caused the Hopper to shut down and restart.

We are guessing that the current draw to start the Receiver is somehow triggering some sort of safety circuit in the Hopper. If we separate the devices onto 2 different electrical circuits via a long extension cord, the problem goes away. I was curious if anyone by chance had more knowledge about Hopper circuitry and could shed some light perhaps or confirm this suspicion?

 

[tjboston5676]

Greetings,

We recently upgraded the home theater system in our home's basement and for some reason our Hopper Sling 3 doesn't like it. We went from a DVD-player/surround sound combo device to a full 5 channel AV Receiver so we could connect more HDMI devices (video game consoles) to the system. The Hopper shares the same electrical circuit as our new Receiver and communicates to a Joey upstairs.

If someone is upstairs watching television and the new AV Receiver is turned on in the basement, the Hopper forces a shutdown/restart immediately upon energization of the Receiver. The circuit breaker doesn't pop, and all other devices on the circuit remain operational without interruption. Our older DVD player/surround sound system combo device never triggered this issue. We've even swapped out AV Receivers as a test and all of them caused the Hopper to shut down and restart.

We are guessing that the current draw to start the Receiver is somehow triggering some sort of safety circuit in the Hopper. If we separate the devices onto 2 different electrical circuits via a long extension cord, the problem goes away. I was curious if anyone by chance had more knowledge about Hopper circuitry and could shed some light perhaps or confirm this suspicion?

Sounds like you have some electrical issues for sure. The hopper3 will reset if the coax cable is shorted out. The hopper3 has a metal chassis and the coax port makes contact with the chassis so I'm betting there's something going on with the house grounds. Your old system is probably a two prong power cable and new one has three and when it's powered up is causing a grounding issue. You can test this by temporarily lifting the ground on the hopper with a three prong to two prong adapter and see if issue goes away. You can technically break off the ground prong on hopper cable, although not recommended and obviously doesn't fix the actual issue. Either way I'd definitely have an electrician check things out.