Dish managed to famously screw up my 722k upgrade, which I just cancelled.
I placed the DIU order on 2/27 for a 722k and the MT2 module. They charged my CC that day. I called on 3/6 to request the RMA number for the old box and was told they had no record of my order. After 45 minutes spent alternately between arguing and on hold, they finally admitted that I had indeed paid for the upgrade and it was somehow lost in the system. The "executive office" allegedly escalated re-processing of the order and I would have my 722k in "3 to 5 days."
On 3/9 I did a chat with a CS rep and was told the box had shipped but because it was a "special order" they couldn't provide me with an RMA number, or a UPS tracking number. He said I should have the box "tomorrow" (3/10). Skeptical, I quit the chat and called in, and was told that it hadn't shipped yet, but that I would receive the box in "7 - 10 business days" from 3/9 (in other words, now I'm looking at a delivery date or 3/23 instead of 3/13 as quoted just 3 days earlier). So now I'm really ticked: I was lied to twice, and now I won't see the box until almost a month after they charged my CC? They give me a $25 credit to lower my blood pressure. Be still my heart. They did that because they couldn't cancel the DIU then and there because they had no way to tell if it had already shipped.
Today, on a lark, I check my account online and the RMA shows up: except that they have the wrong shipping address, the status is still "ship pending" and the RMA specifies the 942 I traded in a year ago for the 722 that I currently have. I did another chat and was told the box had shipped but, again, because it was a "special order" they couldn't provide me with a UPS tracking number. I told him they shipped it to the wrong address, that I'm fed up and want my money back. He had me call the Customer Loyalty Department (?). I read her my litany of complaints and then she checked and - lo and behold - the box had not yet shipped! So there was yet another Dish Network employee boldface LIE!!! After I brought that to her attention, she kindly removed the DIU from my account; crediting back the $104 they charged to my card and removing the 24 months commitment from my account (all allegedly, of course: I'll call in tomorrow and see what "the system" says about all that).
She also said if the 722k somehow does make it to me, I could just keep it for no cost and no commitment; just activate it and return the old 722. I seriously doubt that any of that is true.
Reading Scott's 722k thread, I'm not feeling so bad about not getting one; but I I'm really, truly fed up with Dish. I can handle an honest mistake here and there, but this cavalcade of incompetence and dishonesty is just too much.
I placed the DIU order on 2/27 for a 722k and the MT2 module. They charged my CC that day. I called on 3/6 to request the RMA number for the old box and was told they had no record of my order. After 45 minutes spent alternately between arguing and on hold, they finally admitted that I had indeed paid for the upgrade and it was somehow lost in the system. The "executive office" allegedly escalated re-processing of the order and I would have my 722k in "3 to 5 days."
On 3/9 I did a chat with a CS rep and was told the box had shipped but because it was a "special order" they couldn't provide me with an RMA number, or a UPS tracking number. He said I should have the box "tomorrow" (3/10). Skeptical, I quit the chat and called in, and was told that it hadn't shipped yet, but that I would receive the box in "7 - 10 business days" from 3/9 (in other words, now I'm looking at a delivery date or 3/23 instead of 3/13 as quoted just 3 days earlier). So now I'm really ticked: I was lied to twice, and now I won't see the box until almost a month after they charged my CC? They give me a $25 credit to lower my blood pressure. Be still my heart. They did that because they couldn't cancel the DIU then and there because they had no way to tell if it had already shipped.
Today, on a lark, I check my account online and the RMA shows up: except that they have the wrong shipping address, the status is still "ship pending" and the RMA specifies the 942 I traded in a year ago for the 722 that I currently have. I did another chat and was told the box had shipped but, again, because it was a "special order" they couldn't provide me with a UPS tracking number. I told him they shipped it to the wrong address, that I'm fed up and want my money back. He had me call the Customer Loyalty Department (?). I read her my litany of complaints and then she checked and - lo and behold - the box had not yet shipped! So there was yet another Dish Network employee boldface LIE!!! After I brought that to her attention, she kindly removed the DIU from my account; crediting back the $104 they charged to my card and removing the 24 months commitment from my account (all allegedly, of course: I'll call in tomorrow and see what "the system" says about all that).
She also said if the 722k somehow does make it to me, I could just keep it for no cost and no commitment; just activate it and return the old 722. I seriously doubt that any of that is true.
Reading Scott's 722k thread, I'm not feeling so bad about not getting one; but I I'm really, truly fed up with Dish. I can handle an honest mistake here and there, but this cavalcade of incompetence and dishonesty is just too much.
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