Hr24 instead of mini on new install (1 Viewer)

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magnumis

Active SatelliteGuys Member
May 23, 2016
23
0
Midwest
I attempted to follow the advice in other threads to request changing one mini to an hr24 HD DVR on my 4tv setup. The rep said they can only do this for $199. I will try again later today when a supervisor is available.

Do you have any suggestions on how to get this free on a new install?
 
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maestro7

SatelliteGuys Pro
Feb 7, 2008
250
54
Perhaps it's worth explaining your situation. You're fully aware that while the Genie DVR is a great piece of equipment (starting the conversation off with a positive), no equipment is ever 100% perfect. And if the Genie DVR goes out (for whatever reason), then all of the minis can no longer do anything, meaning that you the customer are out of programming for the length of time that it takes to get a new Genie in place (which could be days, and would require another call to DirecTV to, at the very least, comp your bill for the outage). Therefore, that is why you have an ask for an HR24.

Barring that, there's nothing wrong with asking, "Can DirecTV help me out in better understanding how I could create another 'backup' solution in the event that my Genie DVR would go out?" Unfortunately, you really can't ask for programming credits; they're already doing that. However, I would push to get that initial fee down, or perhaps even requesting a non-DVR HD receiver (though I think that would be pretty extreme and would go against our recommendations on this forum).

I think you're wise, though. I would either contact a supervisor or to "Retention" (I think it's called), even though you're not a customer yet.
 
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b52pooh

SatelliteGuys Family
Nov 9, 2015
93
9
Oregon
He was "offered" a free Genie with 3 mini install. He wanted to modify it to include an extra HDDVR. That modification is not free.
 
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