I'm tired of the H3 audio cutouts.

[Jon J]

I keep hoping a software update will solve the audio cutouts on my H3 but so far no joy. At latest three times a day for no reason I lose audio on all channels . The only solution is a restart. It's particularly frustrating when it happens during a program I am watching live. Please somebody fix this. Thank you.

 

[Pepper]

Since this isn't a widespread issue, unless there's some problem with whatever device you're using for audio (TV/audio receiver/sound system/etc), your Hopper has some hardware issue. Try calling in and getting it replaced.

 

[navychop]

No such problem here.

Maybe it doesn’t like you.

 

[thomasjk]

No such problem here.

Maybe it doesn’t like you.

Nor here

 

[Jon J]

Nor here

Note taken.

 

[naptime]

A couple of years back, I had frequent, temporary audio dropouts with my current H3, but not permanent. Dish had me do a SOFT reset, and the problem was gone and hasn't returned.

 

[Jon J]

A couple of years back, I had frequent, temporary audio dropouts with my current H3, but not permanent. Dish had me do a SOFT reset, and the problem was gone and hasn't returned.

What was involved in this soft reset?

 

[profish]

HDMI cable or port on tv?

 

[Bobby]

What was involved in this soft reset?

Open your little door on the front of the Hopper 3. Press the red button and the Hopper 3 will reboot. You could accomplish the same thing and maybe a bit more by simply unplugging your Hopper for 30 seconds and then plug it back in. The latter is a hard reset.

 

[Jon J]

Open your little door on the front of the Hopper 3. Press the red button and the Hopper 3 will reboot. You could accomplish the same thing and maybe a bit more by simply unplugging your Hopper for 30 seconds and then plug it back in. The latter is a hard reset.

A red button reset is what I have used consistently since the dropouts started to no avail.

 

[navychop]

Experience has taught me that unplugging fixes more than just a RBR.

 

[Jon J]

Experience has taught me that unplugging fixes more than just a RBR.

Thanks. I'll do that this afternoon.

 

[Bruce]

A red button reset is what I have used consistently since the dropouts started to no avail.

How about answer some more questions.

How is it hooked up.

Does the Hopper HDMI go into a Receiver or Sound Bar first, then out to the TV?

Does it go direct into the TV and you use the Television’s speakers?

Does it go into the TV first, then out to a Receiver/Sound Bar, using (e)ARC?

If so, what are the model# and year built of the TV and Sound System?

 

[Jon J]

How about answer some more questions.

How is it hooked up.

App on H3 direct to TV input via HDMHDMI

Does the Hopper HDMI go into a Receiver or Sound Bar first, then out to the TV?

Direct to TV for picture and sound. Nothing fancy.

Does it go direct into the TV and you use the Television’s speakers?

Yes

Does it go into the TV first, then out to a Receiver/Sound Bar, using (e)ARC?

No.

If so, what are the model# and year built of the TV and Sound System?

6 YO Samsung 4K.

 

[nelson61]

Try a different hdmi port?

 

[Bobby]

And perhaps replace your HDMI cable.

 

[Bruce]

Try a different hdmi port?

And perhaps replace your HDMI cable.

Yes to both.

Does the Hooper have sound options, for example, like Dolby Digital or Stereo?

If so, check what format is outputting.

 

[Bobby]

Yes to both.

Does the Hooper have sound options, for example, like Dolby Digital or Stereo?

If so, check what format is outputting.

The Hopper has sound options. It is Dolby Audio on or off. There is also Volume Leveling on and off.

 

[Bruce]

The Hopper has sound options. It is Dolby Audio on or off. There is also Volume Leveling on and off.

Since he is not using a sound system, maybe check to see if off.

Some TVs accept a Dolby signal, but since he has not clarified that, no idea if that is the issue.

 

[Jon J]

Since he is not using a sound system, maybe check to see if off.

Some TVs accept a Dolby signal, but since he has not clarified that, no idea if that is the issue.

Dolby on, leveling off. Worked fine until recently.