That sucks man. I had to have D* come out and fix an issue with my second cable for my Tivo today. I have to say, it was the most pleasent technician from Bluegrass Satellite we have ever seen. He was way better than Insight Cable's techs or even DISH's techs. My animals liked him and they don't usually like strangers. He was very nice, and even though it took him nearly two hours to find and fix the problem he didn't give up, and also after having to dig up part of our cable line, he put our garden stones back where they were.