Does life really have to be THIS difficult ?
Is my call REALLY that important to them ?
Sarcastic - sure - but hopefully someone will take pity on me.
===========================================
From: my.email.address
To: ceo@dishnetwork.com
Date: Sep 29, 2006 11:56 PM
Subject: Remove a Free Movie Trial.
Sirs, I signed up for Dish-network back on 17th July. At that time I was given a free 3 month subscription to HBO. Very nice it was too - thank-you.
A couple of weeks ago I called and sat on hold for around 25 mins to try and find out what date i needed to call in and cancel my HBO subscription by - so that you would not charge me any fee's for having this service.
The lady I spoke with said that I should call "at the end of the month" in order to avoid any fee's. (This means that I would have only actually had the free service for 2 1/2 months - but that's OK - i let that one slide)
Last night I tried calling back to remove HBO from my account as the lady had asked me to do .. and yet again i sat on hold for more than 25 mins listening to what can only be described as the most annoying "on hold" music I have ever heard in all of my life ... which was interrupted every 30 seconds or so by some breezy lady - who - without laughing once - told me that my call was important to her. (if it was really important - you would be answering my calls - not sitting me on hold while more of my precious life ticks by)
In the end I gave up holding. Is there anyone that I can speak with or write to that can remove the HBO "free" service from my account without me having to jump through hoops and sit on hold for the best part of an hour before someone decides to answer a call?
Other than a few early signal blips caused by the installer - I have so far really enjoyed the service. Unfortunately - the few occasions that I have had to deal with your customer "service" have reminded me of my younger days sat in the dentist chair just waiting for the drill to connect with the nerve that needed attention. Its quite frankly - that painful.
How hard can it be to allow users to downgrade online ?
We can upgrade easy enough - but downgrade and you have to sit on hold until someone who thinks that my call is important to them decides to answer and flip a switch.
Please - help me end this nightmare.
I promise i will never again upgrade any of my service plans ... just in case I ever have to go through this "downgrade hell" I'm sure there is a very good reason for it - but honestly - I'm really not interested - I just want to get rid of HBO and go back to watching some HD content.
Thanks in advance for your help
My contact details.
====================================================
Is my call REALLY that important to them ?
Sarcastic - sure - but hopefully someone will take pity on me.
===========================================
From: my.email.address
To: ceo@dishnetwork.com
Date: Sep 29, 2006 11:56 PM
Subject: Remove a Free Movie Trial.
Sirs, I signed up for Dish-network back on 17th July. At that time I was given a free 3 month subscription to HBO. Very nice it was too - thank-you.
A couple of weeks ago I called and sat on hold for around 25 mins to try and find out what date i needed to call in and cancel my HBO subscription by - so that you would not charge me any fee's for having this service.
The lady I spoke with said that I should call "at the end of the month" in order to avoid any fee's. (This means that I would have only actually had the free service for 2 1/2 months - but that's OK - i let that one slide)
Last night I tried calling back to remove HBO from my account as the lady had asked me to do .. and yet again i sat on hold for more than 25 mins listening to what can only be described as the most annoying "on hold" music I have ever heard in all of my life ... which was interrupted every 30 seconds or so by some breezy lady - who - without laughing once - told me that my call was important to her. (if it was really important - you would be answering my calls - not sitting me on hold while more of my precious life ticks by)
In the end I gave up holding. Is there anyone that I can speak with or write to that can remove the HBO "free" service from my account without me having to jump through hoops and sit on hold for the best part of an hour before someone decides to answer a call?
Other than a few early signal blips caused by the installer - I have so far really enjoyed the service. Unfortunately - the few occasions that I have had to deal with your customer "service" have reminded me of my younger days sat in the dentist chair just waiting for the drill to connect with the nerve that needed attention. Its quite frankly - that painful.
How hard can it be to allow users to downgrade online ?
We can upgrade easy enough - but downgrade and you have to sit on hold until someone who thinks that my call is important to them decides to answer and flip a switch.
Please - help me end this nightmare.
I promise i will never again upgrade any of my service plans ... just in case I ever have to go through this "downgrade hell" I'm sure there is a very good reason for it - but honestly - I'm really not interested - I just want to get rid of HBO and go back to watching some HD content.
Thanks in advance for your help
My contact details.
====================================================
