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Message: [QUOTE="Stargazer, post: 1687035, member: 40"] That's so screwed up that they have to swap the 622 for another one just to get the $7 fee removed. Something is very wrong with a company that has to do it that way. Their computer system must not be setup correctly to remove fees. At least you get an updated 622 but if your current one is working fine and you get your refurb it might start causing you lots of issues, swap it for another one once again and it start giving you problems as well. Don't forget, you will lose all of the recordings on your hard drive and have to redo all of your timers unless you have an external hard drive. You can go ahead and buy one but its $39.99 for the privelidge to do so. Maybe you can get it waived by telling them that you want to transfer your recordings. [/QUOTE]