LOST HD Absolute with Vacation Pause

[Train99]

I lost my HD Absolute by puting my account on vacation pause. when I returned and tried to resume service I was told there is no way to add the package back.
anyone else having this problem?

 

[reuben432]

It appears that they treated your vacation pause like a standard disconnect of your programming package, which explains why you can't get absolute back. That package has since been replaced with the Turbo HD Tiers. Too bad you didn't know that ahead of time, might have been worth just keeping your old programming.

 

[Widescreen]

Might be worth an email to ceo (at) echostar.com. They may tell you the same thing but it's worth a try.

 

[Mojo]

Low down dirty spin of a rule. Would have been nice to tell you first.

Thanks for the heads up.................they are not going to get me off HD Absolute that way.

Did you try the old CSR roulette trick?

 

[Mr Zulu]

I would cancel service over something like that. There are other options.

 

[dangue]

Email CEO to complain. They should be able to fix it. Doing that without warning you first is unacceptable. A vacation pause is just that, a pause; not a disconnection.

 

[Train99]

Thanks I will try This

 

[Train99]

Low down dirty spin of a rule. Would have been nice to tell you first.

Thanks for the heads up.................they are not going to get me off HD Absolute that way.

Did you try the old CSR roulette trick?

Yes tried six or seven times

 

[HDRoberts]

How long was the pause?

There should have been a warning, but I don't think this is unreasonable of Dish. To me, a vacation pause is discontinuing service, particularly since you are only usually pausing it for a several weeks or more.

 

[JohnH]

Where is Vacation Pause in the service description? Never heard of that.

 

[Train99]

How long was the pause?

There should have been a warning, but I don't think this is unreasonable of Dish. To me, a vacation pause is discontinuing service, particularly since you are only usually pausing it for a several weeks or more.

Paused Service for 3 months

 

[Train99]

Where is Vacation Pause in the service description? Never heard of that.

I know others that pause service with direct Tv. when you get back, call and resume service. five miniuts later your watching tv. so I called E and ask if they offered this service. Thay said yes, You just pay a fee to keep your account active plus the DVR Rental. Call when You get back and we resume your service. I belive you can pause up to 6 months.

 

[tsggt]

I would also try the Dish Network Twitter (http://twitter.com/dishnetwork). They seem to be more helpful than the CSRs.