More Painful Cancelling Dish Network than Going to a Dentist.

[tcreek]

Call Dish on the 1st to cancel and what an experience. I'm retired and live in a 5th wheel. Move every month or so, and just don't spend time watch TV enough to justify the high cost of Dish. What I figured would be a few minute phone call took over 20 minutes. Got some guy in Houston, so at least he spoke English. Told him I wanted to cancel as I didn't need it any more, and he kept insisting there was other reasons. Finally lied to him and said I used my son's Netflix so he would process the cancellation. He did try to talk me into a $42 discount per month. Also, wanted me to send back all my purchased equipment (Hopper3, Jody, and LNB). Had to give him a shipping address so he could send a box.

I've never had such hassle cancelling anything.

 

[AZ.]

I canceled internet from Sudden Link it took 45 minutes and she kept telling me it was the biggest mistake in my life.....I had no internet for 3 1/2 weeks and they dont give refunds.....Yea nothing like paying for internet you dont have?

 

[tanman]

You are not alone.

Is This the Worst Customer Service Call of All Time?

This weekend, tech journalist Ryan Block attempted to cancel his Comcast subscription over the phone. Instead of a quick hello and goodbye, the convers ...

www.slate.com

 

[Altitudinous]

Also, wanted me to send back all my purchased equipment (Hopper3, Jody, and LNB). Had to give him a shipping address so he could send a box.

If your equipment was purchased, rather than leased, I'm not sure why you would send it to Dish. You own it. You could sell it, or keep it in case you want to re-establish service later.

 

[Bobby]

and they are going to charge you for the shipping cost. If you own the boxes and have receipts you need to contact them and send copies of those receipts so that you can keep your equipment and not be charged to send them back.

 

[tcreek]

and they are going to charge you for the shipping cost. If you own the boxes and have receipts you need to contact them and send copies of those receipts so that you can keep your equipment and not be charged to send them back.

He acknowledged that I owned the equipment. Still not sending it back. As I move every month or so, they will have to find it.

 

[tcreek]

If your equipment was purchased, rather than leased, I'm not sure why you would send it to Dish. You own it. You could sell it, or keep it in case you want to re-establish service later.

Don't plan on ever going back to Dish after that.

 

[tcreek]

You are not alone.

Is This the Worst Customer Service Call of All Time?

This weekend, tech journalist Ryan Block attempted to cancel his Comcast subscription over the phone. Instead of a quick hello and goodbye, the convers ...

www.slate.com

Sounds a lot like my call. Wonder if the rep works for both companies?

 

[Bobby]

He acknowledged that I owned the equipment. Still not sending it back. As I move every month or so, they will have to find it.

If he acknowledged that you owned the equipment I am unsure why they are sending boxes. If they don't get the boxes back with something in them they can then charge you the full price of the equipment that has not been returned. There has to be some kind of misunderstanding here.

 

[Altitudinous]

You'll have a nice box to hold your purchased equipment.

To be fair, you can't blame 'em for trying to keep a subscriber, within reason. That's what retention departments do.

 

[Bruce]

He acknowledged that I owned the equipment. Still not sending it back. As I move every month or so, they will have to find it.

You need to solve this with them unless you want a bad mark on your credit report, it affects a lot more then just getting credit cards/loans, it also affects insurance rates, both home and vehicle (s).

 

[sktrus]

Tcreek; you need to call back and sort this out. Without realizing your credit could get a big hit. Dish's records should show you didn't lease their equipment.
It makes no sense for Dish rep to acknowledge the devices are yours and still need to ship them back.
Don't take a chance. Call them. It doesn't matter that you move around. Ask for a higher level person to talk to.

 

[charlesrshell]

Tcreek; you need to call back and sort this out. Without realizing your credit could get a big hit. Dish's records should show you didn't lease their equipment.
It makes no sense for Dish rep to acknowledge the devices are yours and still need to ship them back.
Don't take a chance. Call them. It doesn't matter that you move around. Ask for a higher level person to talk to.

I would give the Loyalty team a call back and sort out.

 

[chiodo]

Just tell them your moving to Europe or Asia, then ask them if Dish Satellite work's there?

 

[charlesrshell]

Just tell them your moving to Europe or Asia, then ask them if Dish Satellite work's there?

Good idea.

 

[omeletpants]

From the title, I thought this would be an interesting thread. I was wrong. Complaining over the 20 minutes trying to cancel? Really?

 

[Bobby]

From the title, I thought this would be an interesting thread. I was wrong. Whining over the 20 minutes trying to cancel? Really?

But it brought up a whole different issue. He owns his equipment. DISH acknowledges that he owns his equipment. Yet they are sending him a box to return his owned equipment. Why is that. As discussed, if he doesn’t send back the equipment he will be billed the full cost of said equipment. This is worth discussing. And if he thought it was worth posting, so be it. Calling him a whiner is not in the best interest of what this website is all about.

 

[twilliam66]

But it brought up a whole different issue. He owns his equipment. DISH acknowledges that he owns his equipment. Yet they are sending him a box to return his owned equipment. Why is that. As discussed, if he doesn’t send back the equipment he will be billed the full cost of said equipment. This is worth discussing. And if he thought it was worth posting, so be it. Calling him a whiner is not in the best interest of what this website is all about.

I agree about not calling people names but 20 minutes is nothing compared to the almost hour and a half I spent trying to cancel my Spectrum service.

 

[omeletpants]

But it brought up a whole different issue. He owns his equipment. DISH acknowledges that he owns his equipment. Yet they are sending him a box to return his owned equipment. Why is that. As discussed, if he doesn’t send back the equipment he will be billed the full cost of said equipment. This is worth discussing. And if he thought it was worth posting, so be it. Calling him a whiner is not in the best interest of what this website is all about.

Corrected my post

 

[tcreek]

From the title, I thought this would be an interesting thread. I was wrong. Complaining over the 20 minutes trying to cancel? Really?

It wasn't just the wasted time, but the attitude of CSR. Is was like how dare you cancel service after 21 years. Maybe I should have told him I had less than a month to live and was cleaning things up before it was too late.