It wouldn't surprise me if he actually messed it up himself trying to get his first 722 to work.
My Last Day With Dish
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It wouldn't surprise me if he actually messed it up himself trying to get his first 722 to work.
Wow. Sorry to hear that Dan.
Did your calibrator go into the service menu to calibrate??
He should have given you a copy of the settings as soon as the calibration was finished so if the settings are changed, you can just put them back in.
I would be mad too if he messed with my settings. No reason at all to mess with the tv except to program the new remote.
Did your calibrator go into the service menu to calibrate??
He should have given you a copy of the settings as soon as the calibration was finished so if the settings are changed, you can just put them back in.
I would be mad too if he messed with my settings. No reason at all to mess with the tv except to program the new remote.
First as I was not here I do not know why the hell he went into the settings... as for the settings being changed by someone else prior... at 7am I watched the local news. at 8am I left my house with everything still intact to go to the office real quick.
Typically I do what others have said and tell the guy to sit on the chair while I hook things up. (and it's what I intend to do tomorrow with the installer that comes out)
In response to the two questions asked of me:
1) I was given the basic settings (Brightness, Contrast, Backlight) which has improved the picture some but I don't have the other settings.
2) I was told by tech support that they "needed" to send someone out. My assumption was that it was better to get a receiver today than to wait until Wednesday (Monday is a federal holiday which means it wouldn't even ship until Tuesday so if they overnighted it I'd get it Wednesday). I had my wife on the phone throughout the install except for five minutes when I called dish because he was trying to put me on the service plan which I was told I would not need and $6 may not be much for one month but if I'm told an additional fee will not apply then it is not going to apply. I had that resolved and called back and he was packing up to go so within that five minute window of me calling customer service is when it happened.
Also, in response to the comment that I may have messed it up... I do not go into my tv settings at all... there is no need as everything runs from my touch screen or the universal remote (so no reason for him to even program a remote since there were two other ways to control the devices without use of a dish remote). I do installs at my work (I am the co-dish installer at my company as well as the on-site av specialist/co-meeting planner) but my eye for color is not good enough to be doing calibrations. My 722 sounded like a jet engine taking off and had a green flashing light on it. The receiver would not even reset and if I unplugged it and plugged it back in the fan/hard drive spun just as fast as before. I watched OTA and Blu-Ray fine all day Friday and yesterday with no color problems.
At any rate the 211s and 722 are waiting off to the side for their respective boxes to go back to their homes.
Typically I do what others have said and tell the guy to sit on the chair while I hook things up. (and it's what I intend to do tomorrow with the installer that comes out)
In response to the two questions asked of me:
1) I was given the basic settings (Brightness, Contrast, Backlight) which has improved the picture some but I don't have the other settings.
2) I was told by tech support that they "needed" to send someone out. My assumption was that it was better to get a receiver today than to wait until Wednesday (Monday is a federal holiday which means it wouldn't even ship until Tuesday so if they overnighted it I'd get it Wednesday). I had my wife on the phone throughout the install except for five minutes when I called dish because he was trying to put me on the service plan which I was told I would not need and $6 may not be much for one month but if I'm told an additional fee will not apply then it is not going to apply. I had that resolved and called back and he was packing up to go so within that five minute window of me calling customer service is when it happened.
Also, in response to the comment that I may have messed it up... I do not go into my tv settings at all... there is no need as everything runs from my touch screen or the universal remote (so no reason for him to even program a remote since there were two other ways to control the devices without use of a dish remote). I do installs at my work (I am the co-dish installer at my company as well as the on-site av specialist/co-meeting planner) but my eye for color is not good enough to be doing calibrations. My 722 sounded like a jet engine taking off and had a green flashing light on it. The receiver would not even reset and if I unplugged it and plugged it back in the fan/hard drive spun just as fast as before. I watched OTA and Blu-Ray fine all day Friday and yesterday with no color problems.
At any rate the 211s and 722 are waiting off to the side for their respective boxes to go back to their homes.
Someone needs to explain to Dish Network that their service techs are not qualified to touch the settings on an HDTV. When the 622 came out I ordered one and just happened to have step out to the store for my wife when the service tech showed up (early - can you believe that!) and he had disconected half of my home theater equipment by the time I got home!! My wife came outside to warn me that the idiot was pulling wires from my receiver and to get in there!!!
I asked what he was doing and he told me that he was installing the 622. That is when I asked him what that had to do with the speaker connections on my receiver. What a BOZO! I told him to call in the 622 for setup and I would hook up the equipment.
After we got it set up (it took me all of 5 minutes to reattach his screwup and hook up the 622) I asked if he was a trained home theater specialist. He said no and then I told him the next house he went into and started pulling wires might be that of a lawyer and that I hoped if that happened he lost his shirt. Needless to say he was apologetic and I was peeved.
Then he wanted to adjust my picture quality!?! Is this something that Dish teaches? Fortunately for him my wife was there giving me the look and I told him that if the 622 was working (and it was) that we were done. He looked puzzled - I guess some of these installers don't have a clue! My suggestion is that if you do not want the installer screwing something up you better be there when they come thru the door and watch them like a hawk!
I asked what he was doing and he told me that he was installing the 622. That is when I asked him what that had to do with the speaker connections on my receiver. What a BOZO! I told him to call in the 622 for setup and I would hook up the equipment.
After we got it set up (it took me all of 5 minutes to reattach his screwup and hook up the 622) I asked if he was a trained home theater specialist. He said no and then I told him the next house he went into and started pulling wires might be that of a lawyer and that I hoped if that happened he lost his shirt. Needless to say he was apologetic and I was peeved.
Then he wanted to adjust my picture quality!?! Is this something that Dish teaches? Fortunately for him my wife was there giving me the look and I told him that if the 622 was working (and it was) that we were done. He looked puzzled - I guess some of these installers don't have a clue! My suggestion is that if you do not want the installer screwing something up you better be there when they come thru the door and watch them like a hawk!
Yeah, these guys don't seem to be well trained, I was a newbie when I had mine installed and knew more than the installer. He told me I could not use my Harmony ir remote with my 612 because it only had uhf, when you can clearly see the ir receiver on the front of the box. He also didn't want to install my ota because he said there was no need as dish carried all the hd locals, when they do not carry CW and PBS HD, he tried to convince me that those stations did not transmit an hd signal. another one told me when we were having signal problems and 77 showed up as red that it did not matter because 77 was a dead sat and no channels came off it when one of the channels we watch the most, FSC is on that sat. If they don't really know everything about what their jobs entail which is the sat system itself, I would definitely never let one of these guys change the settings on my tvs.
The tech has no business adjusting the settings on the TV, they are not even susposed to walk into a room and turn the TV on. The proper procedure is to have the customer show you each TV and turn it on for you so they can't accuse you of breaking their TV if it won't turn on.
The only time the installer should ever adjust the settings on the TV is if the picture is really dark, and its pretty obvious it needs to be changed. I was at my grandparents house the other day and they had the brightness turned all the way down to the point where you could bairly see anything on the screen and where talking about going out and buying a new TV because of it.
The only time the installer should ever adjust the settings on the TV is if the picture is really dark, and its pretty obvious it needs to be changed. I was at my grandparents house the other day and they had the brightness turned all the way down to the point where you could bairly see anything on the screen and where talking about going out and buying a new TV because of it.
Relax, I'm just giving you a hard time.
No problem... with the way this day has gone up until this point (and the problems didn't end with Dish... just started there) I'm more on edge than usual. Luckily I am off tomorrow due to federal holiday and it can only get better.
The set does hold its settings from what I can tell as the image hasn't changed when I've had to replace the surge protector.
It was done by a local company that usually does commercial a/v installs that I deal with at work and asked for a favor since it would cost less than having a company that does nothing but that (i.e. the excellent company that advertises on this site) and that would be better than bestbuy.
It was done by a local company that usually does commercial a/v installs that I deal with at work and asked for a favor since it would cost less than having a company that does nothing but that (i.e. the excellent company that advertises on this site) and that would be better than bestbuy.
They didn't give you a print out of the calibrated settings??
and I would trust my dog before letting BB calibrate.
and I would trust my dog before letting BB calibrate.
whatchel, I didn't think so but there is a noticeable difference from the OTA to the HDMI1 that I setup myself earlier so I'm going to try to copy those settings as best I can and try to recover it myself that way... regardless the guy will be out this week to if nothing else say "good job" and I'll make sure I write it down on paper. (My wife says we had something that I typed and saved on my computer... not much of a help since she doesn't remember which one)
I don't remember any dish tech EVER adjusting my pic controls. Of course I haven't had a dish tech in my house in years. The last one was when I had a 522 installed, that I leased to test the new name based recording features before I decided to buy. I had everything hooked up before he could look up. He authorized the receiver over the phone and we were good to go. I never let an installer in my home unless I am there. My wife is totally clueless on how tech works and would just let him do what ever he wanted to .
I'm still a little confused on why they would send a tech out to replace a bad receiver and not just mail out a replacement.
I can only hope that the average end user is capable of unpluging the old unit and removing the cable and hooking up the new unit. Seems to me this is a tremendous waste of money.
Is this standard dish policy?
I can only hope that the average end user is capable of unpluging the old unit and removing the cable and hooking up the new unit. Seems to me this is a tremendous waste of money.
Is this standard dish policy?
I would be fuming. Being someone that has paid for and understands the value in a professional calibration I feel your pain. Sorry for you trouble and I don't blame you for leaving one bit.
