New to Dish - Pic Quality Q

[nickc71]

Hello - I am not that familiar with Dish Network. My mother has it at her house and I got her a new TV due to the picture quality on her old tv - the new TV was 4k, the picture was still blurry on the wireless Joey that she has attached to it. Meanwhile it was clear on all roku apps (4k or standard). I called Dish support they basically had me check to make sure it was set to 1080p and 16:9 and it was, then she basically said that's as good as it gets..

So I thought maybe it was an issue with the 4k and returned that TV and got a standard 1080p TV, the pic is still pretty blurry when connected to Dish and clear on all Roku apps. Is there really nothing else I can check that those two settings? She has a Joey 3 in her room - and to be honest that thing has been on 24/7 for years - so I'm thinking the Joey is giving out or something?

 

[Bobby]

Hello - I am not that familiar with Dish Network. My mother has it at her house and I got her a new TV due to the picture quality on her old tv - the new TV was 4k, the picture was still blurry on the wireless Joey that she has attached to it. Meanwhile it was clear on all roku apps (4k or standard). I called Dish support they basically had me check to make sure it was set to 1080p and 16:9 and it was, then she basically said that's as good as it gets..

So I thought maybe it was an issue with the 4k and returned that TV and got a standard 1080p TV, the pic is still pretty blurry when connected to Dish and clear on all Roku apps. Is there really nothing else I can check that those two settings? She has a Joey 3 in her room - and to be honest that thing has been on 24/7 for years - so I'm thinking the Joey is giving out or something?

Are you using an HDMI cable between the Wireless Joey and the TV or composite (red, white, yellow)?

 

[nickc71]

Are you using an HDMI cable between the Wireless Joey and the TV or composite (red, white, yellow)?

HDMI Cable

 

[Bobby]

HDMI Cable

Just for jeepers, can you try a different HDMI cable.

 

[MikeD-C05]

IF you are using an older hdmi cable from before there was 4k, it won't give you the picture quality you want. Dish was including the newest one with the hopper 3 . Last time I got a receiver and was still with DISH. But also picture settings need to be tweaked to get the best picture on the satellite. Also make sure you aspect ratio is set for normal and not stretched or zoomed.

 

[nickc71]

Just for jeepers, can you try a different HDMI cable.

That did it!! Thanks!

 

[Bobby]

That did it!! Thanks!

Excellent!