I believe this issue deserves it's own thread, but I'm sure the monitors will move it if I'm mistaken - enjoy all! - LordEnder
Based on searches thoughout this forum and finding no definitive answer, I harassed E* for a few weeks and finally received this answer from the CEO's office (my question(s) are included therein):
"I was wondering (1) why you would need a DHPP plan if you were
leasing receivers from dish - if one simply stops working, is that not
simply replaced by DISH in general? Would you have to have a DHPP in
order to get that fixed? Seems a little ridiculous. "
"~When leasing equipment, there is a continuous warranty on the
equipment. If a customer is in need of a replacement unit, the cost of
the equipment is covered but there is a fee for shipping and handling.
With the DHPP warranty with the leased equipment the shipping and
handling cost are covered by DISH Network. Also, there is no warranty
on the installation of the system with leased equipment. By adding the
DHPP warranty DISH Network discounts the cost of a service call to
repair an installation from $99.00 down to $29.00"
"(2) Provision "f. pre-existing problems conditions
re-installation and/or the re-connection of your product(s), if product
replacement is shipped to You" under "4. Exclusions from Coverage" for
the DHPP could be read to imply that if a receiver is shipped to me
directly and is not installed by a DISH tech, that anything that ever
happens to that receiver is not covered - is that really what is meant
by this statement?"
"~ The DHPP warranty does not cover the repair of an installation that
would entail a full re-install of the system or re-connection of
replacement equipment that is shipped to you. It also does not cover
installation of additional equipment if you would upgrade your system.
If an outside company such as an authorized technician or authorized
retailer, DISH Network will cover their work under the DHPP warranty."
"I hope I have addressed all of your questions and concerns. "
Based on searches thoughout this forum and finding no definitive answer, I harassed E* for a few weeks and finally received this answer from the CEO's office (my question(s) are included therein):
"I was wondering (1) why you would need a DHPP plan if you were
leasing receivers from dish - if one simply stops working, is that not
simply replaced by DISH in general? Would you have to have a DHPP in
order to get that fixed? Seems a little ridiculous. "
"~When leasing equipment, there is a continuous warranty on the
equipment. If a customer is in need of a replacement unit, the cost of
the equipment is covered but there is a fee for shipping and handling.
With the DHPP warranty with the leased equipment the shipping and
handling cost are covered by DISH Network. Also, there is no warranty
on the installation of the system with leased equipment. By adding the
DHPP warranty DISH Network discounts the cost of a service call to
repair an installation from $99.00 down to $29.00"
"(2) Provision "f. pre-existing problems conditions
re-installation and/or the re-connection of your product(s), if product
replacement is shipped to You" under "4. Exclusions from Coverage" for
the DHPP could be read to imply that if a receiver is shipped to me
directly and is not installed by a DISH tech, that anything that ever
happens to that receiver is not covered - is that really what is meant
by this statement?"
"~ The DHPP warranty does not cover the repair of an installation that
would entail a full re-install of the system or re-connection of
replacement equipment that is shipped to you. It also does not cover
installation of additional equipment if you would upgrade your system.
If an outside company such as an authorized technician or authorized
retailer, DISH Network will cover their work under the DHPP warranty."
"I hope I have addressed all of your questions and concerns. "
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