Bravo Directv! This per Directv's FB page.
DIRECTV is helping customers affected by natural disasters
by DirecTV on Friday, June 3, 2011 at 6:40pm
We want to express our sympathy to those who have lost loved ones and homes in recent storms. There has been some miscommunication regarding DIRECTV's policy and we are hoping this message will help set the record straight. We are working with customers on solutions to fit their needs. DIRECTV has historically had a policy in place to assist customers who are impacted by natural disasters. Options available include:
Account cancellation - If service cannot be restored at the customer's home due to the damage from the storm, DIRECTV will cancel the account, and waive any fee associated with the inability to return equipment, along with any remaining agreement on the account.
Account suspension - For customers who are without power for an extended period, we offer to suspend their account until power and services can be restored.
No-cost service calls - If/once service can be restored at the customer's home, we will send a technician at no-cost to ensure the dish is properly aligned and to fix any technical issues.
Equipment - For customers whose equipment was damaged in the storm, we offer to waive equipment replacement costs if they continue services with DIRECTV.
If you are a customer that has been affected, please contact 1.800.531.5000 so we can remedy your situation immediately
DIRECTV is helping customers affected by natural disasters
by DirecTV on Friday, June 3, 2011 at 6:40pm
We want to express our sympathy to those who have lost loved ones and homes in recent storms. There has been some miscommunication regarding DIRECTV's policy and we are hoping this message will help set the record straight. We are working with customers on solutions to fit their needs. DIRECTV has historically had a policy in place to assist customers who are impacted by natural disasters. Options available include:
Account cancellation - If service cannot be restored at the customer's home due to the damage from the storm, DIRECTV will cancel the account, and waive any fee associated with the inability to return equipment, along with any remaining agreement on the account.
Account suspension - For customers who are without power for an extended period, we offer to suspend their account until power and services can be restored.
No-cost service calls - If/once service can be restored at the customer's home, we will send a technician at no-cost to ensure the dish is properly aligned and to fix any technical issues.
Equipment - For customers whose equipment was damaged in the storm, we offer to waive equipment replacement costs if they continue services with DIRECTV.
If you are a customer that has been affected, please contact 1.800.531.5000 so we can remedy your situation immediately
