I wanted to let everyone know of an issue that I've had recently with Dish Network. I understand that some of these issues can be related to stupidity or naivety on my part but I wanted to vent regardless.
About two years ago I decided to upgrade my old 211 dish network receiver for a HD receiver (a VIP 222 I believe). I paid an upgrade fee of $175 at the time. As is the process, I was sent the replacement receiver and I sent the other back via UPS in a box they shipped me.
A few months later I was having an issue with a 522 receiver located in my living room. I placed a call to Dish network and they sent a technician out and he replaced the receiver with a 625 model.
Shortly after the replacement of the 522 model I started to get warnings on my bill informing me that I needed to return two old receivers or I would they would charge my credit card over $500. I called and informed them that I didn't have either receiver; they were making a mistake because these two receivers were returned to Dish Network. I had the technicians work order where they marked the receiver was returned. I was given an apology and was promised that it would be taken care of.
Well, this went on for over two years. I called probably more than a dozen times to inform Dish Network that I did not have these receivers. Time and time again they assured me it would be removed from my records and it would be taken care of, again, with all the apologies.
Three months ago, I finally decided to drop Dish and went with DirecTV. I returned the two receivers that I had (the upgraded and the replaced receiver). Sent them back in the box they sent me and applied the UPS label and dropped them off at my nearest UPS store within a couple of days. Well, to make a long story short, I got a call from a collection agency last week informing me that I owed the Dish Network a little more than $500 for the two receivers I hadn't returned. Shocked, I called Dish and at first they were telling me that the two were the most recent receivers plus an LBN, which I returned, after further investigation they discovered that they indeed DID have the two most recent receivers. The $500 was actually for the two old receivers, which as I stated previously, had returned nearly two years prior.
My wife started to pay the balance off by logging into our Dish Network account and paying it on-line. As she was going through this process she decided to cancel the payment and back out of the process. However, she had already entered our credit card information, which they captured and used for the $500 (WE NEVER CONFIRMED OR SUBMITTED THE PAYMENT)
I'm now in the process of trying to convince Dish that I don't have these receivers. They show that no service call was ever placed in their system for the 522 receiver.
My lesson learned here: Always make sure to note any tracking numbers for boxes supplied and used from Dish. Never use my credit card in upgrading equipment, paying my amount on-line, etc.
About two years ago I decided to upgrade my old 211 dish network receiver for a HD receiver (a VIP 222 I believe). I paid an upgrade fee of $175 at the time. As is the process, I was sent the replacement receiver and I sent the other back via UPS in a box they shipped me.
A few months later I was having an issue with a 522 receiver located in my living room. I placed a call to Dish network and they sent a technician out and he replaced the receiver with a 625 model.
Shortly after the replacement of the 522 model I started to get warnings on my bill informing me that I needed to return two old receivers or I would they would charge my credit card over $500. I called and informed them that I didn't have either receiver; they were making a mistake because these two receivers were returned to Dish Network. I had the technicians work order where they marked the receiver was returned. I was given an apology and was promised that it would be taken care of.
Well, this went on for over two years. I called probably more than a dozen times to inform Dish Network that I did not have these receivers. Time and time again they assured me it would be removed from my records and it would be taken care of, again, with all the apologies.
Three months ago, I finally decided to drop Dish and went with DirecTV. I returned the two receivers that I had (the upgraded and the replaced receiver). Sent them back in the box they sent me and applied the UPS label and dropped them off at my nearest UPS store within a couple of days. Well, to make a long story short, I got a call from a collection agency last week informing me that I owed the Dish Network a little more than $500 for the two receivers I hadn't returned. Shocked, I called Dish and at first they were telling me that the two were the most recent receivers plus an LBN, which I returned, after further investigation they discovered that they indeed DID have the two most recent receivers. The $500 was actually for the two old receivers, which as I stated previously, had returned nearly two years prior.
My wife started to pay the balance off by logging into our Dish Network account and paying it on-line. As she was going through this process she decided to cancel the payment and back out of the process. However, she had already entered our credit card information, which they captured and used for the $500 (WE NEVER CONFIRMED OR SUBMITTED THE PAYMENT)
I'm now in the process of trying to convince Dish that I don't have these receivers. They show that no service call was ever placed in their system for the 522 receiver.
My lesson learned here: Always make sure to note any tracking numbers for boxes supplied and used from Dish. Never use my credit card in upgrading equipment, paying my amount on-line, etc.
