Rain Fade .. day 1 after install :(

riekl

Member
Jun 5, 2004
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0
So I know rain fade is a fact of life with any sat provider, but it did not get me any points with the wife to have it occur the day after installing. We had moderate storms, nothing super heavy. Is there anything I can do to lesson this? Any numbers I can check to see if my signal is good?
 

Tampa8

Supporting Founder - I'll stand up and say so
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Lifetime Supporter
Sep 8, 2003
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Tampa/Eastern Ct
A little more info - how long and how many times did you lose the signal. I would say I virtually never lose a signal during a moderate rain storm. Even then, when heavier it's when the head of the storm approaches, not for the whole rain storm. There is a difference where you live. In Ct it's as I described, in Florida I get heavier rains and might lose the signal a little more often for a little longer time.
 

TNGTony

Unashamed Bengal Fan
Sep 7, 2003
10,019
804
Cincinnati, Ohio, USA
Remember it's not the rain that causes "rain fade", it's the thickness of the cloud layer. The moisture in a 20 mile think thunderhead will cause the signal loss. A moderate rainstorm should NEVER cause rain fade unless the clouds are very think and black! There could be an issue with your install. Tree branches that sag when they get wet, a loose or ill-fitting connection that allows water to get into the wire, or a dish that isn't "peaked" properly (post #2 in this thread).

Good luck!
Tony
 

Jhon69

SatelliteGuys Pro
Mar 19, 2006
3,472
91
Central San Joaquin Valley,CA.
So I know rain fade is a fact of life with any sat provider, but it did not get me any points with the wife to have it occur the day after installing. We had moderate storms, nothing super heavy. Is there anything I can do to lesson this? Any numbers I can check to see if my signal is good?


Did DISH install it? if the answer is Yes normally before a installer leaves they leave their phone number and tell the customer that if anything goes wrong with their DISH system in so many weeks to call them and they will come back out Free of charge.Good Luck!:)
 

Dishman1978

SatelliteGuys Pro
Jul 31, 2010
3,274
90
California
Jhon69 said:
Did DISH install it? if the answer is Yes normally before a installer leaves they leave their phone number and tell the customer that if anything goes wrong with their DISH system in so many weeks to call them and they will come back out Free of charge.Good Luck!:)

Technically against company policy. A tactic to avoid being hit for trouble calls.

Customers already have free service calls in the first 2 weeks.
 

Lord_Vader

SatelliteGuys Pro
Aug 17, 2007
755
0
Richmond, VA
You probably need to have the system peaked again. I had to have that done a few times after new dish installs. You might also want to check the connectors. The first install at my new house, there were several that were loose. I tightened everything and picked up a good amount of signal.
 

sperry85

SatelliteGuys Pro
Aug 9, 2011
178
2
Dishman1978 said:
Technically against company policy. A tactic to avoid being hit for trouble calls.

Customers already have free service calls in the first 2 weeks.

We provide a 60 day warranty. If you call within 60 days, its free. 61 days its $15 tech visit fee with protection plan. $95 without protection plan.
 

sperry85

SatelliteGuys Pro
Aug 9, 2011
178
2
riekl said:
So I know rain fade is a fact of life with any sat provider, but it did not get me any points with the wife to have it occur the day after installing. We had moderate storms, nothing super heavy. Is there anything I can do to lesson this? Any numbers I can check to see if my signal is good?

Did you have directv prior? Did they use an existing mount? Is the pole concreted if its on a pole. Are there 6 lags in the mast if its on the house? Are those center lags in a stud? Did they use a facia plate if its an eave mount? Or the issue could be the tech was fairly new and had issues pointing.

Whatever the reason, you should not lose signal the majority of the time on a properly installed system. 5 or 10 minutes while the worst of it passes.
 

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