Refund from Best Buy?

[Skyscanner]

Anyone buy an "on sale" Orby receiver from Best Buy before it was known they were useless, and tried to get a refund?

I've been thinking about giving it a shot but the store is about 35 miles from me. Checked my receipt and bought it 12-18-20, and looks like they only refund for 15 days and charge up to 45% restock fee. Looks like it's not worth the trouble in my case.

Maybe get Mastercard involved?

 

[jwhite62]

I don't think they can enforce a restocking fee when they sold under fraudulent conditions .

I'd call corporate , or even email the CEO. You won't get his private address's, but I can usually get a secretary to respond

 

[the mack]

The fact that they were selling them on clearance a couple of weeks before they went dark is total BS

 

[Skyscanner]

The fact that they were selling them on clearance a couple of weeks before they went dark is total BS

Here's the email I just sent to the store I purchased the Orby DVR from.

"I purchased an Orby DVR at your store and enjoyed the programming to the point that several months later, we saw that you had new Orby DVRs at half price, and recently discovered that Orby is out of business. You still had them listed and we paid $100 for something it seems your company knew was worthless at the time of purchase. I want a refund and no restock fee. The unit has never been connected, it was purchased as a backup unit. I still have the original store receipt taped to the box.
My question is, how do I get a refund?
You might be interested in this article:

Updated: Why Is Best Buy Still Selling Orby TV? - The TV Answer Man! ".

 

[arlo]

Who knows. If Orby supplied Best Buy on consignment and put out the word to dump stock and they still got their money. Good luck. Think about how Home Depot and Ryobi do business.
You could wait to see if someone reverse engineers the firmware in them for an FTA receiver with DVR capabilities. Or go fishing and use it for an anchor.
Or like so many unused Dish and Direc DVR's I keep an eye out for, tear it down for parts. Repurpose the the HDD. Time to return limits and even if you do, restocking fees suck.
All in all what you spent in equipment is a heck of a lot less than what Primestar customers felt when they went belly-up.

 

[Skyscanner]

Who knows. If Orby supplied Best Buy on consignment and put out the word to dump stock and they still got their money. Good luck. Think about how Home Depot and Ryobi do business.
You could wait to see if someone reverse engineers the firmware in them for an FTA receiver with DVR capabilities. Or go fishing and use it for an anchor.
Or like so many unused Dish and Direc DVR's I keep an eye out for, tear it down for parts. Repurpose the the HDD. Time to return limits and even if you do, restocking fees suck.
All in all what you spent in equipment is a heck of a lot less than what Primestar customers felt when they went belly-up.

It's really not worth the hassle, but what the heck. Ya don't get if ya don't ask.

 

[FTA4PA]

Here's the email I just sent to the store I purchased the Orby DVR from.

"I purchased an Orby DVR at your store and enjoyed the programming to the point that several months later, we saw that you had new Orby DVRs at half price, and recently discovered that Orby is out of business. You still had them listed and we paid $100 for something it seems your company knew was worthless at the time of purchase. I want a refund and no restock fee. The unit has never been connected, it was purchased as a backup unit. I still have the original store receipt taped to the box.
My question is, how do I get a refund?
You might be interested in this article:

Updated: Why Is Best Buy Still Selling Orby TV? - The TV Answer Man! ".

It's really not worth the hassle, but what the heck. Ya don't get if ya don't ask.

I hope this works out for you. Totally unfair to be selling boat anchors if they knew.

 

[mopardude01]

Pretty sure they knew what was about to go down.

 

[Skyscanner]

Just got this email from the store manager of Best Buy in Traverse City, MI where I bought it:

Good Morning Jack,

If it was purchased in December, I will gladly return this product for you. Please stop into our Traverse City Location and we can get this taken care of for you.

Cathy Majchrzak
Front End Supervisor
Store 500
Traverse City, Michigan
(231) 929-2388

So I guess I'll be making the trip to TC today or Monday. Hope some of you guys can get some satisfaction as well!

 

[FTA4PA]

Just got this email from the store manager of Best Buy in Traverse City, MI where I bought it:

Good Morning Jack,

If it was purchased in December, I will gladly return this product for you. Please stop into our Traverse City Location and we can get this taken care of for you.

Cathy Majchrzak
Front End Supervisor
Store 500
Traverse City, Michigan
(231) 929-2388

So I guess I'll be making the trip to TC today or Monday. Hope some of you guys can get some satisfaction as well!

Nice!

 

[Skyscanner]

Just got back from Best Buy in TC, and wasn't in the store 60 seconds and they credited my debit card for the $105.99 spent on the Orby DVR. If you bought one recently, you ought to give it a shot, the only question asked was if anything was wrong with it.

 

[navychop]

“Yes, it isn’t picking up any satellite signal!”

 

[Skyscanner]

“Yes, it isn’t picking up any satellite signal!”

LOL That's nearly the same as my answer. I told the girl that Orby is out of business. She didn't show any reaction, just processed the return, so I couldn't tell if she was aware of that or not.

 

[dishdude]

LOL That's nearly the same as my answer. I told the girl that Orby is out of business. She didn't show any reaction, just processed the return, so I couldn't tell if she was aware of that or not.

She probably had no idea what Orby is or was. Probably thinks it's a streaming service.

 

[N6BY]

And right now there are dozens of listings on eBay for Orby receivers. When will sellers of Orby receivers get a clue?

 

[Wescopc]

And right now there are dozens of listings on eBay for Orby receivers. When will sellers of Orby receivers get a clue?

Who will tell the buyers?

 

[N6BY]

Who will tell the buyers?

One sold yesterday on Ebay: Orby TV KSTB2047 Satellite Receiver DVR Box - Black for sale online | eBay
:-(

The only way to tell the buyers in advance would be to contact eBay and get them to remove all the offending receiver listings.

 

[Tvland1]

It's really no different than the Dish and DTV receivers that I see that no longer will work.. Buyer's really just need to know what they are purchasing..I surely wouldn't buy anything I didn't research first

 

[Skyscanner]

Can't PROVE any criminal intent, but here's someone looking to score. No mention that it's useless for its intended purpose. I won't comment on what I think about this.

ORBY TV SATELLITE RECEIVER box KSTB2047 DVR KSTB2047 BLACK no contract New 860463002610 | eBay

Condition is New.

www.ebay.com

 

[FTA4PA]

Can't PROVE any criminal intent, but here's someone looking to score. No mention that it's useless for its intended purpose. I won't comment on what I think about this.

ORBY TV SATELLITE RECEIVER box KSTB2047 DVR KSTB2047 BLACK no contract New 860463002610 | eBay

Condition is New.

www.ebay.com

At least they are offering a free 30 day return window. If the poor sap that buys it can figure out what they bought before then they can get their money back.