Returning equipment after cancel

tsduke

SatelliteGuys Pro
Feb 6, 2007
1,624
2
Iowa
The customer service rep I canceled with waived the need to return the lnb, but when my boxes arrived today there's instructions on send it back.

Do I have to worry about them charging me when I don't send it back?
 

thiggin2

Supporting Founder
Supporting Founder
Mar 28, 2004
1,632
5
TampaBay Florida
The instructions are going to be the same one that everyone gets. I would just call them back to confirm what they said last time.
 

VegasVoomer

SatelliteGuys Pro
Dec 3, 2004
663
31
Las Vegas
They don't want the lnb back. They always say leave the dish behind when you move anyway. I've sent back several old receivers and never sent the lnb with no problem.
 

tsduke

SatelliteGuys Pro
Feb 6, 2007
1,624
2
Iowa
They don't want the lnb back. They always say leave the dish behind when you move anyway. I've sent back several old receivers and never sent the lnb with no problem.

I don't know where you get the info. Dish and lnb are 2 different components. They don't want the dish but in most cases want the lnb.
 

Slamminc11

Pub Member / Supporter
Jan 28, 2005
4,174
236
They don't want the lnb back. They always say leave the dish behind when you move anyway. I've sent back several old receivers and never sent the lnb with no problem.

Wrong. They would like the LNB back but will waive the fee if not returned if the customer can't get to it.
 

WiCkeDuDe

SatelliteGuys Pro
Nov 16, 2005
1,554
294
Utah
Dont worry about it if you made arrangements with the csr. The instructions are just standard instructions for everyone and are placed in the return boxes. No plots taking place here.
 

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