Small Triangular Areas toward screen bottom

smboss

Thread Starter
New Member
Apr 9, 2012
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United States
Spent time on phone with tech support and had 2 (contract) tech visits on this issue already so laying it out there for all.
Both my hoppers and all 3 joeys will develop small tab like errors comprised mostly of black pixels and a few white ones about 10 pixels up from the bottom of the screen as time develops. A reset will clear the 'dots' but they always come back over time, both on the hoppers and joeys. It is not dependent on the TV used. The 'noise' is located in the area below where the letterbox program is viewed, and clearly visible on full frame HD. Sometimes there's one, sometimes up to 4, all along the same height.
So far, the 2 previous techs have verified all cabling and replaced the duo node, but the problem still develops. What the heck could be the cause of this? Why couldn't the other 2 techs who visited figure it out?


hopperdots.JPG
 

dare2be

SatelliteGuys God
Lifetime Supporter
Jul 15, 2011
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Wow. That's a new one. You get some kind of award (yeah, not a consolation) for strangest Hopper issue. :eek:
 

jcvaughan

SatelliteGuys Pro
Sep 7, 2005
171
16
Pacifica CA
Actually I get the same thing. If I go into settings and use the screen size adjustment, I zoom in one click then back out and it disappears. DIRT team?
 

smboss

Thread Starter
New Member
Apr 9, 2012
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0
United States
Actually I get the same thing. If I go into settings and use the screen size adjustment, I zoom in one click then back out and it disappears. DIRT team?

Thanks jcvaughan...I was suspecting some sort of software issue that would hopefully be addressed in a quick update, but with no other evidence, the tech team on the phone has to eliminate something in the receiver system.
 

Dishman1978

SatelliteGuys Pro
Jul 31, 2010
3,274
90
California
smboss said:
Thanks jcvaughan...I was suspecting some sort of software issue that would hopefully be addressed in a quick update, but with no other evidence, the tech team on the phone has to eliminate something in the receiver system.

Use a sharpie, them you wont see the white dot.

Obviously Im just kidding. Dont do that. Lol
 

jayiw

SatelliteGuys Pro
Jan 14, 2007
316
61
Yep you need to size the guide the size of the TV screen or larger because moving the guide up/down will leave those blotches under the actual guide screen. This is one of the reasons I have to size my guide just a little larger on my 60". I can either make it smaller or larger, size increments are too much to size it perfect with the screen. I'd size it smaller so there's no chop off of the guide but it leaves those botches :(

Jay
 

Ganthet

SatelliteGuys Pro
Mar 29, 2006
340
117
I've seen the same thing on 2 different TV's. One with the Hopper and one with a Joey. Both of which were slightly re-sized. I noticed it is not there on the SD channels which are set to "partial zoom". I figured it had to do with the resizing.
 

Brodieb

SatelliteGuys Pro
Jun 1, 2009
500
65
Maryville, MO
I have seen one of these on my Joey - it showed up after a screen readjustment and I figured it was the pointer and meant to be off screen. I lowered things by a tick and it was gone with no loss in image.
 

Jim S.

When someone asks you if you're a god, you say yes
Lifetime Supporter
Jan 2, 2006
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FN11od
So there's no usable dot-for-dot mode, or what? There should be!
 

smboss

Thread Starter
New Member
Apr 9, 2012
4
0
United States
Yep you need to size the guide the size of the TV screen or larger because moving the guide up/down will leave those blotches under the actual guide screen. This is one of the reasons I have to size my guide just a little larger on my 60". I can either make it smaller or larger, size increments are too much to size it perfect with the screen. I'd size it smaller so there's no chop off of the guide but it leaves those botches :(

Jay

Great feedback from everyone in this thread. Those blotches have been right where the guide borders were on the bottom. Based on your input, it looks like trying to get the full frame of the guide INside the screen seems to be leaving these latent marks -- at least on my system. Will try making it a bit larger to compensate for this graphics overlay bug.
 

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