this is the dumbest thing ever... i actually might end up switching just because of it but i'll cool down and decide later.
so back in 04 i purchased a box set from radio shack. it had 2 301's and the dish in it. i paid around 200 bucks for it. part of the deal was a 20 month credit on my bill. each month for 20 months i was to get a 10 dollar credit on my bill.
until now everything had been going great.
then... last month i purchase a 508 (not driect from dish). this, again, was an outright purchase... i like to own my equipment, not lease it. so i deactivate one of the 301's to replace it with the 508.
so i get this months bill and i see i'm no longer getting my 10 dollar credit. so i call just now to ask what's up. i'm assuming i was talking to someone in india as that's where most call centers are being moved to and the guy i was talking with was obviously indian. he was extreamly nice and was, himself, giving me great service.
HOWEVER, apparently it doesn't matter that i still have two units active on my account and am paying the same each month that i was before... because one of the 301's was deactivated (replaced by the 508) i'm now inelligable for the 10 dollar credit.
basically, because i upgraded my unit (that i own... not lease) and despite the fact that my monthly bill hasn't changed in any way... i'm getting dinged the last 5 of my 20 monthly credits. so i'm out 50 bucks of my 200 dollar credit basically.
seeing as how nice the guy on the phone was and that he apparently was talking to all sorts of people trying to get me my credit back (but no one would let him) i made sure to tell him i wasn't upset with him and i thanked him for his help but asked him to tell his managers that this is a REALLY stupid thing for them to do to a good customer and that i'll be making sure i tell as many people as possible about it.
i'd have quit right then on the phone with him and gone and gotten some free directTV gear instead... but dish is still the cheapest game in town so i guess i'll probably end up staying with them. but once something cheaper comes down the pike, i'm gone. as far as i'm concerned they've burnt the bridge with this stupid policy. it simply makes no sense.
anyway... thought i'd share/rant.
so back in 04 i purchased a box set from radio shack. it had 2 301's and the dish in it. i paid around 200 bucks for it. part of the deal was a 20 month credit on my bill. each month for 20 months i was to get a 10 dollar credit on my bill.
until now everything had been going great.
then... last month i purchase a 508 (not driect from dish). this, again, was an outright purchase... i like to own my equipment, not lease it. so i deactivate one of the 301's to replace it with the 508.
so i get this months bill and i see i'm no longer getting my 10 dollar credit. so i call just now to ask what's up. i'm assuming i was talking to someone in india as that's where most call centers are being moved to and the guy i was talking with was obviously indian. he was extreamly nice and was, himself, giving me great service.
HOWEVER, apparently it doesn't matter that i still have two units active on my account and am paying the same each month that i was before... because one of the 301's was deactivated (replaced by the 508) i'm now inelligable for the 10 dollar credit.
basically, because i upgraded my unit (that i own... not lease) and despite the fact that my monthly bill hasn't changed in any way... i'm getting dinged the last 5 of my 20 monthly credits. so i'm out 50 bucks of my 200 dollar credit basically.
seeing as how nice the guy on the phone was and that he apparently was talking to all sorts of people trying to get me my credit back (but no one would let him) i made sure to tell him i wasn't upset with him and i thanked him for his help but asked him to tell his managers that this is a REALLY stupid thing for them to do to a good customer and that i'll be making sure i tell as many people as possible about it.
i'd have quit right then on the phone with him and gone and gotten some free directTV gear instead... but dish is still the cheapest game in town so i guess i'll probably end up staying with them. but once something cheaper comes down the pike, i'm gone. as far as i'm concerned they've burnt the bridge with this stupid policy. it simply makes no sense.
anyway... thought i'd share/rant.