- Jul 31, 2007
There is no way to cancel DISH satellite service other than by telephone. On March 15th I called to cancel my service. After waiting on hold for one hour I was connected to a support representative by the name of David. David told me that he was unable to cancel my service because of a February 23rd cyberattack. He said I would have to call back on March 19th, but that he would give me a service credit from today until March 19th. I asked if he would take down my information and cancel my service on March 19th. He said he couldn't do that, so I am faced with having to call DISH again on March 19th and likely have to endure an excruciatingly long hold time. I am 83 years old and have difficulty hearing. It is ridiculous that a company can make it so difficult to cancel service.